On 2010-07-19 23:01, Wiley Sanders wrote: > I am trying to resolve an issue with RHEL on a newly purchased R510 (a > botched RHEL4 to RHEL5 upgrade), I opened a ticket with RHN, and RHN is > saying support is "vendor provided" and to contact Dell and not RHN for > support issues. > > "Huh?" (A polite way of saying WT*?) > > Is that what I'm supposed to do now? It's been a while (RHEL 3 days) > since I've bought a system with RHEL support. I've been wandering > through the labyrinth of dell.com <http://dell.com> for the last 15 min > looking for *anything* that references RHEL support and so far nothing. > RHEL support costs big bucks and I don't appreciate a runaround - from > RHN and not Dell in this case it looks like. That's what I get for not > sticking with CentOS - hey I just wanted to make sure I got good System > Management Tools support (which I did - installing omreport just *worked*!)
Open a ticket with Dell, and make sure your sales rep knows about the issue. FWIW I had a whole slew of problems with RHEL purchases via Dell "auto-activated" licenses this year, involving Red Hat entitling systems for only two weeks when a full year had been purchased. _______________________________________________ Linux-PowerEdge mailing list Linux-PowerEdge@dell.com https://lists.us.dell.com/mailman/listinfo/linux-poweredge Please read the FAQ at http://lists.us.dell.com/faq
