On 19 Jun 2003 at 10:15, Dana Lacoste wrote: > (d'oh! I mis-spelled devl in the original email :) > > On Thu, 2003-06-19 at 10:08, [EMAIL PROTECTED] wrote: > > There is something really weird here. The information from the non- > > working system is different but apparently valid. Specifically, the > > P:Rev=0.06, S:Product, S:SerialNumber, and E:Ivl=100ms entries all > > appear valid, yet they differ from the working system. This > > information is all obtained from the attached device, not from > > tables in the host computer. > > Yes, as far as I can tell there's nothing incorrect about the USB > connection, only with the HID driver connecting to the device. > > > ( I believe your lsusb quote has a typo in that it should read Back- > > UPS Pro 1500 rather than 500 ) > > Nope, there's two separate devices : a BackUPS 500 (tiny) and a > Smart UPS 1500 (much larger) > > The tiny one works, the much more expensive larger one does not. > > > I can only suggest two possible scenarios: 1) There is a Back-UPS > > Pro 1500 already connected to the system, or 2) the 1500 was > > previously attached to the system, and the support software did not > > detect its removal, and continues to use its information. > > > If the #1 is true, disconnect both devices, then plug in the 350. > > > If #2 is true, it indicates a problem in the hotplugging facility > > which failed to detect the disconnect, or possibly something in the > > APC software which intentionally retains information, possibly for > > fault recovery. You would need to discuss that with APC. > > Unfortunately, neither is the case. > > The SmartUPS is on a system in Japan, it's never seen a BackUPS > before. The BackUPS is on a system in Canada, it's never seen a > SmartUPS before. > > I'm going to start learning about how the internals of hotplug work, I > guess, because although the hid device is being loaded, it's not > connecting to the UPS :( > > Dana Lacoste > Ottawa, Canada >
Well, the lsusb info and the /proc/bus/usb/devices info differ on the non-working system. I suggest that is the key to your problem. If you can figure out where the info re the Smart-UPS 1500 is coming from, that will likely point to the root cause. Good luck. Leigh Bassett ------------------------------------------------------- This SF.Net email is sponsored by: INetU Attention Web Developers & Consultants: Become An INetU Hosting Partner. Refer Dedicated Servers. We Manage Them. You Get 10% Monthly Commission! INetU Dedicated Managed Hosting http://www.inetu.net/partner/index.php _______________________________________________ [EMAIL PROTECTED] To unsubscribe, use the last form field at: https://lists.sourceforge.net/lists/listinfo/linux-usb-devel
