thanks Andre, searching I also found rt and rtir at http://www.bestpractical.com/products.html now to spend time downloading, looking and comparing Maurice
> -----Original Message----- > From: Andre Renaud [mailto:[EMAIL PROTECTED] > Sent: Tuesday, 12 July 2005 2:27 p.m. > To: Clug > Subject: Re: help desk system for gentoo > > > If you're looking for a simple bug tracking system, try out mantis > http://www.mantisbt.org/. I don't thinkg it does time tracking, but it > does all the other stuff (including ldap authentication), and is > certainly very easy to setup. > > Andre > > On Tue, 2005-07-12 at 14:19 +1200, Maurice Butler wrote: > > Hi, > > I have just started managing a network for a large organisation that is > > about to get bigger. > > All ready running Linux, Mac (os x), windoze. > > Currently the IT request are written into an exercise book - > when it can be > > found. > > I would like something like bugzilla to track the request, > provide feedback > > to users and track time spent servicing request etc. > > > > Essential that authentication be able to tie into ldap so users > logged on > > the network can use the system transparently. > > > > Thanks Maurice > > > -- > Bluewater Systems Ltd - ARM Technology Solutions Centre > > Andre Renaud Bluewater Systems Ltd > Phone: +64 3 3779127 (Aus 1 800 148 751) Level 17, 119 Armagh St > Fax: +64 3 3779135 PO Box 13889 > Email: [EMAIL PROTECTED] Christchurch > Web: http://www.bluewatersys.com New Zealand > >
