Carl Cerecke wrote:

I didn't use the splitter at all. Just plugged it straight into the
phone jack. Tried unplugging the phone too. I did leave it on for a
few minutes, too.

The modem didn't come with a telecom-style phone plug, so I'm using
the same one from my dial-up modem: male telecom - male rj-11 (or
whatever number that is). The splitter is male rj11 - (female rj11
phone/female rj11 ADSL). I've also got a male rj11 - male rj11.

In short, I don't have the right cable to include the splitter. I was
under the impression that it was not required.

Is not using the splitter my problem?

Cheers,
Carl.

Those cables for your old modem are the same so
should work.  And that you can plug the router directly in to the
jackpoint without needing any filter or splitter.  All should be fine
unless you want to also have a phone plugged in, in which case the
phones themselves all need a filter.  The router itself does not need a
filter.

However the simplest case of only the router plugged in, no phones at
all, and still no adsl link points to the telecom line itself (assuming
the brand new router is good).  Can either your ISP or Telecom confirm
the adsl line is functional?

Roger







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