I see that CUPS has user vs. system defaults. Maybe a user default was set that, unless explicitly set in a global setting, is overriding the settings for each user. Some menu items have 'Set as user default' and some just 'Set as default'. I am convinced that this duality of settings caused me similiar problems with CUPS a while back. I like the concept, but don't feel I understand which parts are effected by each 'class' of settings.
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