On Sat, 1 Dec 2001 08:56:42 -0500
Tim Wunder <[EMAIL PROTECTED]> wrote:
> Previously, Collins Richey chose to write:
> > Still no communique from ATT, and @home is still serving mail.
>
> According to our paper this morning, the judge gave Excite@home the
> go-ahead to turn service off. The cable companies are scrambling to appease
> Excite@home, now. I read that Excite@home gets $12/month from the cable
> companies for the network infrastructure and support. Seeing as how they do
> all the work, and have 90% (that's a pure guess, I have no real figures,
> but I've never talked to a Comcast employee for tech support) of the cost,
> I can see why they're in trouble.
My view is this... I called for tech support exactly ONE time. As I was
passes from
one support level to the next higher it became clear to me that it was going
to be a
wasted experience. NO ONE there had a clue... Excite isn't spending much of
that
$12.00 on it tech support staff. How many millions of customers does excite
have?
They make a ton of money... just like my cable provider Comcast. There's no
other
place to go to...
> But nobody held a gun to their head when
> they agreed to the deal in the first place.
> According the the article I read, the cable companies are offering
> $20/month, now. We'll see how long service stays up...
>
I'd hate to be in my cable provider's shoes right now... if they end up
pricing their
comcast@home service too high... there's gonna be a big move from cable to
dsl...
Here in New Jersey, entry level dsl connections start at about $49.00... As a
strictly
@home customer I'm paying $42.95. Comcast isn't going to get too much more
out
of my pocket before I turn into a Verizon customer.
--
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