Hello thanks for your mail but I'm disapointed and I hardly disagree with your argumentation on refusing help me much on a personnal support for std. installation.
I know you receive lots of requests for specific drivers, but an IDE-ATA RAID controller is now common on lots of motherboard, even cheap ones. MSI sent me a file 2 days ago, for an older chipset driver on RedHat 7.2 but as RH is distributed with another kernel version and install type it does't work with Suse 8.0. (chipset is Promise FastTrack133 lite, model 20276) MSI is now a first choice for lots of home users and my position is that having old or new components doesn't matters on the purpose of using Linux. Just an install from your CD or DVD screen 2 hangs. That's where I request a support from you. I don't want to have help on tuning raid, making production system or something, just a basic home install RUNNING, as does request lots of users (new or linux-confirmed). You're not helping much on making people changing from MS windows product to Suse linux, as their brand-new computer installs easilly with this OS. They don't want to waste time patching a semi-commercial Linux (yes, Yast(2) is not under GPL...). The fact that I'm also a system engineer for UNIX professionnals does not interfers with the personnal use of a SuSE distribution at home. I was not expecting a support in comparison with Sun or IBM 's ones (because they're professional-oriented Unices and you pay lots for it) but I wrote this support in request expressly for my personnal new computer installation with your fresh-8.0 distribution. I've also seen on Kernel mailing lists that a patch has been released on kernel 2.4.19-pre3 just about the chipset residing on my new motherboard. I think it's not difficult for your team to adapt this patch on 2.4.18-4GB, as you already intergate support for drivers from yours on out-of-cvs official kernel and because it's not my job to make it, regarding the fact you sell a support with your package. Finally, I have to write that for a 83.50 Euro operating system, you don't gave me much support than I can find on newsgroups or google while working with a free-downloadable RedHat distribution or even at Microsft Techline (worst experience). I used to promote SuSE by my professionnals clients when they needed a Linux disto. on x86 or IBM pSeries but regarding the delay of the support and its contents, I guess I'll have to change my advices as consultant if you don't take corrective actions on your reply. Regards, -- Vincent Jamart UNIX systems engineer Systemat Computers Luxembourg S.A. On Thu, 16 May 2002 16:34:02 +0200 (CEST) SuSE Support <[EMAIL PROTECTED]> (SuSE Support) wrote: > Dear Mr Jamart, > > Many thanks for your enquiry to SuSE Installation Support. > You wrote: > > > Hello. I tried to install SuSE 8.0 on a new PC. The > > installation from DVD first required insertion of CD nr1 to boot > > image (???) and just after haedware scan, the install screen tells me > > it cannot find any hard disk to install on. The hardware is as > > follow: -AMD Athlon 2000xp, 2x512Mb DDR 266Mhz, nvidia Geforce 4 MX > > 440, Adaptec 2930CU, miro bt848, pioneer DVD rom, hp 8100+ cd-burner > > and the motherboard (the problem origin I guess): MSI KT3 ARU with > > AC97 sound chip and Promise ATA-133 MB Lite (IDE RAID). I connected > > the 2x 100Gb IDE hard disks (both Maxtor) to the mohrtboard, each as > > Master on IDE3 and IDE4 respectivelly and then I created a RAID-0 > > logical striped disk from the motherboard bios. After the problem > > with suse install menu, I made a test, from windows 2000PRO > > setup(with Promise floppy driver loaded). W2K recignized a 200Gb > > logical disk, so my array is OK and I stopped W2K install (of > > course). I also tried to load linux kernel modules for Promise cards > > by hand with failsave install but on second module, it fails. Do you > > have an official/proprietary module that I can load during install of > > SuSE 8.0, allowing me to make an install with LVM? Thanks. > > Your enquiry goes beyond the scope of our Free Installation Support. > This support is intended primarily as a help to get a basic system up > and running. In order to be able to keep this service running > efficiently, we need to establish guidelines, as outlined in appendix A > of your installation manual (page V in your configuration manual in > SuSE Linux 7.2). > > You can find an overview of Free Installation Support at: > > http://www.suse.co.uk/uk/support/inst_support/support_overview.html > > If you are using our distribution in a business environment, > we would like to acquaint you with our "Professional Services" > at the address http://support.suse.de/en/ (Phone +49 - 421 - > 5262330). There you can find support services which extend > to "in-house service". > > Where questions of understanding are involved which go beyond the > scope of SuSE Installation Support, you are not left alone without > help. On your installed system you will find, for example, in the > directory /usr/share/doc/howto (the package howto) specific information > which you can read comfortably in the HTML version (package howtohtm) > with the SuSE help system or any other HTML browser. > > Furthermore there is extensive documentation on most packages in the > directory /usr/share/doc/packages/PACKAGENAME. > > Take a look in the series "doc" of your SuSE Linux CD-ROM. > There you will find a large selection of documentation. > > Solutions already exist for many questions concerning installation, in > our Support Database (SDB). This is also available in the packages > "sdb" and "sdb_cgi" (series "doc"). The current edition of the SDB is > available at all times at the address > http://sdb.suse.de/sdb/en/html. Just take a look! > > To round off the selection of information, we maintain various mailing > lists. One of the great strengths of these lists is the up-to-date > nature of the information, as well as the possibility of exchanging > experiences with others, of discussing new concepts or simply making > contacts. > > At the address http://www.suse.de/en/support/mailinglists/index.html you > will find all the necessary tips to use these. Please make sure that you > give your e-mail address correctly! > > -- > Best Regards, > > Your SuSE Support-Team > Paul Morris > > ---------------------------------------------------- > Telefon: +44 845 025 0010 > Web: http://www.suse.de/en/support/inst_support > Mail: [EMAIL PROTECTED] > ---------------------------------------------------- >
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