At 7:23 AM -0500 2/15/99, Rich Kulawiec wrote:
> No, it's not. The overwhelming majority of Internet users cannot
> handle such simple tasks as subscribing/unsubscribing, removing
> boilerplate text (signatures, message headers/footers), correctly
> attributing quoted material, etc.
Bogus. I run really huge lists for really naive users, and even in
THOSE populations my error rates are quite small. It isn't an
overwhelming majority. it's not even a majority. It's not even a
majority as defined by Henry Hyde. We're talking in the few percent
range.
It ain't the users, Rich. Give them some decent documentation and a
little handholding, and suddenly you find they aren't stupid after
all. Mine sure aren't.
DECENT tools make a huge difference here, but more importantly,
documentation that doesn't make assumptions about what the user knows
and doesn't know.
--
Chuq Von Rospach (Hockey fan? <http://www.plaidworks.com/hockey/>)
Apple Mail List Gnome (mailto:[EMAIL PROTECTED])
Plaidworks Consulting (mailto:[EMAIL PROTECTED])
<http://www.plaidworks.com/> + <http://www.lists.apple.com/>
Featuring Winslow Leach at the Piano!
