Murr, I agree with you in principle. I'll give someone who asks to be
unsubscribed the directions but, if they can't handle them, I'll manually
unsubscribe them. My list is for disabled people and a lot of them have
the symptom of "brain fog" or cognitive processing problems. I do try to
walk them through the directions because I believe that will help them in
the future (if they understand basic computer info they'll be better
equiped to understand the next mailing list system they come across...and
it's a service to other list owners as well).
BUT, I'm on Christine's side with her case of "Mr. Important." I've known
people like that. Had them on my list. I do not unsubscribe people who
demand to be removed from my horrible list because because they're mad at a
decision I made. Most of them never leave...they calm down and become
productive subscribers again. The few that don't, unsubscribe themselves.
I often spend much more time explaining the unsubscription process to
one person than I would in just unsubscribing everyone who asked. But I
consider it time well spent. I don't mind helping people who want the
help. And I don't cater to people who don't bother to learn techincal
information because it's somehow beneath them. Nor do I choose to pander
to people who could unsubscribe themselves but tell (not ask) me to because
they are making a grand statement. No thanks.
I provide clear directions upon request. The same directions go out
automatically with every new subscription. Differently worded, but also
clear, directions are on my website (linked directly from the main page).
Unsubscribe directions are at the bottom of every post (along with the
website URL and my email address). And anyone who writes me with a
question gets my help (even the Mr. Importants of the world). I really
don't see how anyone could construe this in a negative light. You can be
helpful (even way beyond helpful) without sucking up your pride and taking
orders from the Mr. Importants.
Cyndi
--
_______________________________________________________________________________
"There's nothing wrong with me. Maybe there's Cyndi Norman
something wrong with the universe." (ST:TNG) [EMAIL PROTECTED]
http://www.consultclarity.com/
_________________ Owner of the Immune Website & Lists http://www.immuneweb.org/
