In message <[EMAIL PROTECTED]>,
Mark Fletcher <[EMAIL PROTECTED]> wrote:
>That is exactly how things are supposed to work right now. Bulk list
>transfers are reviewed by a human before they are done.
What exactly does this ``review'' consist of?
Unless you folks take out a random sample of at least 10 alleged list
subscribers from the list of e-mail addresses you are given, and unless
you then go and send mail to each one, asking each person in the random
sample if they indeed signed up (opted in) for the list, then your
``review'' is worthless.
>Unfortunately,
>in this particular case, a list transfer was approved that should not
>have been.
OK. So what happened?
>...In the case of moving
>a list over from another service, in our experience, most list owners
>will not do it if it requires the users to re-confirm their
>subscriptions.
OK, I will accept that this may be the case.
But if it is, and if, as a result, you _are_ going to accept what you
call ``list transfers'', then it is clear that you need to spend some
time and effort verifing the opt-in nature of the lists in question. You
claim you _are_ doing that, but that it didn't happen in this case. OK.
Why not?
>I'll be the first to admit that we've sometimes made mistakes. But they
>are honest mistakes...
I'm willing to accept that, *if* you are willing to be a bit more forth-
coming about how this rather blatant mistake occured, and also about the
other details surrounding it.
Specifically:
1) How/why did this spam list get past your manual review process?
2) How many people got spammed as a result?
3) What, if anything, has happened to the perpetrator? Is eGroups
still hosting lists for him?
>If anyone has any questions, please feel free to email myself or Kate
>Shambarger, Director of Customer Support, at [EMAIL PROTECTED]
Just to make sure we are clear about this, although I am CC'ing her on
this message, I actually _do not_ wish to speak to anyone in your Customer
Support department for one very simple reason: I am _not_ your customer.
And to be perfectly frank, I get a little annoyed when companies who have
spammed my try to point me at their customer services departments when I
express my displeasure over being spammed. It bears repeating: I am NOT
your customer. I *do not* have a question about a product or service that
your company has provided to me at my request. I thus _do not_ wish to
quietly wait my turn in the customer support queue.
Do you have a department of corporate civic responsibility? If so, then
I think that I might like to have a brief chat with _those_ folks.
