>>we went
>>back to the client and said the only way we could handle their
>>list was if everyone was required to opt-in once again.
>
>I believe you overreacted, though there's certainly no harm in it. At
>least, not at this point ...
I must say I have some sympathy with Sharons concern regarding complaints
generated from her new clients list.
I think it's important to recognize there is a difference between being
the owner of a handful of lists, and a host for many paying clients. I
would also keep in mind that no ISP I've ever met has the time or
inclination to launch a detailed investigation in to a specific spam
complaint. Rather, they judge you by the volume of complaints they
receive about you, without a lot of regard to the exact validity of any
specific complaint.
Anyone who is now inclined to advise me to get a new ISP would receive
this question: Can I put the 600,000 sometimes irrational readers we
serve on your T-1? What's your comfort level with death threats? :-)
I wouldn't care to advise Sharon on exactly how she should respond to
this particular situation, she knows her business better than I
obviously. But I do have an appreciation of the fact that someone in
her position has to take all complaints, valid or invalid, very
seriously. Logic and common sense is a poor guide to this issue in my
experience.
Phil
