On 4/9/00 10:06 PM, Theodore M. Smith <[EMAIL PROTECTED]> wrote...
> Adam Bailey wrote:
>> On 4/9/00 5:13 PM, Chuq Von Rospach <[EMAIL PROTECTED]> wrote...
>>
>>> Me, I'm trying to decide how to deal with this. I've always had good
>>> results with AOL problems. If that's going to stop, I"m going to have
>>> to treat their accounts differently.
>>
>> It's this simple: the people you're used to having good dealings with
>> were also often the ones handling Internet abuse. They cost too much for
>> AOL to give them the support they deserve. So AOL moved a lot of the
>> abuse handling to member services, so that the technical people can stick
>> to doing technical stuff.
>>
>> This shouldn't cause any problems for you, once you get around AOL's
>> roadblocks. The good people are still there, they're just a little more
>> shielded from having to deal with the public. The email address changes
>> were a minor part of a big change meant to improve things (in the overall
>> effort to avoid spending money).
>
> How do you get around the roadblocks? I've been totally unable to get any
> response except for an automatic one, which is totally unhelpful.
Seems pretty complete to me, the mistakes nonwithstanding. What issue are
you trying to resolve that isn't covered in the autoresponder?
> And they refuse to speak to me on the telephone. What's even worse, while
> most ISPs will work with you in responding to a court order to find out who
> is trashing your site, AOL tries to force everything to go through a court
> in the district of their home office in Virginia. And it is difficult to
> join them to an action, because they take the position that a federal safe
> harbor provision prevents joining them.
AOL won't cooperate with you in stopping a security attack? I find that
hard to believe. What department did you talk to?
> If anyone knows of a way to get through to AOL, I'd sure appreciate it.
Depends on what you're trying to get through to them about.
--
Adam Bailey | Chicago, Illinois
[EMAIL PROTECTED] | Finger/Web for PGP
[EMAIL PROTECTED] | http://www.lull.org/adam/
