The simple truth is that if SBC were going to be doing maintenance or making any other changes to their internal system, then they would send out several advance email messages to SBC employees explaining what is going to happen and what to do if they encounter problems. After all, SBC wants their employees working at maximum productivity since they are paying them.
However, when it comes to their customers, there is never any advance notice, just wham and something happens and we are left to try to figure it out on our nickel. Never mind how much non-billable time, SBC customers have to expend to get the problem solved. After all, SBC is not paying the bills. I have gone through this when SBC did server consolidation 4-5 months ago and email was down 5 days. I was talking to a help desk in the Phillippines and their English was poor and all they could do was read from the script. I finally got to 2nd Tier support and that's where I found out what was going on and what needed to be done. I too am waiting for another viable alternative. Linda ----- Original Message ----- From: "Jacob Cameron" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Monday, January 17, 2005 5:48 PM Subject: RE: SBC blocking outgoing mail port 25 > Dear Ryan, > I had a few clients with small business and home DSL that was > affected by this. They can no longer send email through my servers (Their > companies domain names, even after authentication, that my servers require). > I called, and the person on the other end tried to tell me it was my > companies server that was having an issue. I also filled out the web form, > and nothing ever happened. I ended up calling support back, then sending > them a link to an article on your site: > http://help.sbcglobal.net/article.php?item=4640 before I could get the > issue sent up the chain to the next level. > > I spent about $1,500 in man hours trying to figure out why you guys > did something that made my clients angry at me, then wouldn't admit to it. > It's obvious to me that you do not care about your clients, or you are > highly incompetent. > > One of my clients reached the point of yelling at my employees > because SBC told him it was our fault, but I cannot be upset with them > because of the lack of knowledge of the people in your company. Why would I > expect people answering the phones to know about a major happening in my ISP > area? That would mean the company actually cared. It took a technical > person, two hours on the phone to get someone to admit what was going on > (Not counting the hours of research to reach that point), even with the > links to articles on your site. Heaven knows how many other small and large > business' you have hurt with this stunt. > > Care, I don't think you even know you have customers. > > Oh, and if you work for the phone side, my business lines at my > office were down three business days during the Christmas Holidays and I was > told there was an outage in the area. When it was finally fixed, after at > least 4 hours total on the phone convincing people I had a problem, I called > and asked and they said they had something set wrong at the corporate > offices, it's fixed now, but no one bothered to tell me. All they had to do > was pick up the phone. I pay almost $200 a month for my phone lines and you > guys ignore me when I call. > > I hope VOIP gets better quickly so we can drop companies like yours. > > Oops, was that to the whole list? > > Jacob > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf > Of Ryan Everhart > Sent: Monday, January 17, 2005 5:08 PM > To: [email protected] > Subject: Re: SBC blocking outgoing mail port 25 > > Hi Everyone, > My name is Ryan Everhart and I work for SBC in downtown Dallas. > Where I am not directly involved on the ISP side of the business I can > assure you that SBC DOES respect and care for their customers. If anyone > has any issues with SBC, on the residental or business side please drop me a > email at [EMAIL PROTECTED] I will do everything in my power to get > your problem resolved in a timely manner or find someone who can. > > Ryan > > > On Mon, 17 Jan 2005 16:47:27 -0600, Linda Moore <[EMAIL PROTECTED]> wrote: > > FYI ... > > > > While SBC promises that the opt out process will be completed in 12 > > hours, it took them 6 days before they got it done for me. > > > > SBC has no respect for their customers or their customer's time. > > > > Linda Moore > > > > ----- Original Message ----- > > From: "Adrian J. Moreno" <[EMAIL PROTECTED]> > > To: <[email protected]> > > Sent: Monday, January 17, 2005 4:30 PM > > Subject: OT: SBC blocking outgoing mail port 25 > > > > > Just an FYI, this has been rolling out in the North Texas area as > > > far back as Dec. 1st. > > > > > > If you're on SBC DSL/dialup, here's the notice (it'll redirect if not): > > > http://dialup.swbell.net/customer/Port25filters_Notice.html > > > > > > I spent 5 hours with a large client back then trying to get his > > > outgoing mail to work (incoming was just fine). Didn't dawn on me > > > for a while that his ISP might be blocking outgoing mail. > > > > > > More info (and rants) at > > > http://www.broadbandreports.com/forum/remark,12018462~mode=flat > > > > > > Had another large client report today that he could recieve, but not > > > send e-mail. He didn't have a problem on Friday and he didn't change > > > any settings. I verified his outgoing mail info (we use SMTP-Auth) > > > and he still wasn't able to connect. Asked who provides his > > > connection and it's SBC DSL. > > > > > > Found this after digging further on BBR: > > > http://help.sbcglobal.net/legacy/abuseform/ > > > > > > Choose the "Opt Out Port 25" option under Abuse Type, sit back and > > > wait a while. > > > > > > HTH, > > > > > > Adrian J. Moreno > > > i Know Kung Foo Consulting > > > Factors of i, Inc. > > > ---------------------------------------------------------- > > > To post, send email to [email protected] To unsubscribe: > > > http://www.dfwcfug.org/form_MemberUnsubscribe.cfm > > > To subscribe: > > > http://www.dfwcfug.org/form_MemberRegistration.cfm > > > > > > > > > > > > > ---------------------------------------------------------- > > To post, send email to [email protected] > > To unsubscribe: > > http://www.dfwcfug.org/form_MemberUnsubscribe.cfm > > To subscribe: > > http://www.dfwcfug.org/form_MemberRegistration.cfm > > > > > ---------------------------------------------------------- > To post, send email to [email protected] > To unsubscribe: > http://www.dfwcfug.org/form_MemberUnsubscribe.cfm > To subscribe: > http://www.dfwcfug.org/form_MemberRegistration.cfm > > > > > ---------------------------------------------------------- > To post, send email to [email protected] > To unsubscribe: > http://www.dfwcfug.org/form_MemberUnsubscribe.cfm > To subscribe: > http://www.dfwcfug.org/form_MemberRegistration.cfm > > > ---------------------------------------------------------- To post, send email to [email protected] To unsubscribe: http://www.dfwcfug.org/form_MemberUnsubscribe.cfm To subscribe: http://www.dfwcfug.org/form_MemberRegistration.cfm
