One of the problems with it ... a lot of
internal folks had a hard time figuring
out why what was on the screen was not what
was coming out of their printer.


LOL! I take it, by "internal folks" you
mean faculty types with, as one would
expect, an education somewhat beyond a
high school diploma. Not much hope for
us external folks, then, is there?


I ran into the same issue with my main clients. The woman that sends in reports of various grants was in the habit of printing off a copy of whatever she was writing about and sending that with the report. She was "taken back" the first time it didn't work. I ended up making a pdf and sending it to her, but it has "taken me back" because it threw me into a dilemna about how to deal with it all. I see her need and feel like its a legitimate need. and was I able to explain to her what was going on .... I don't think so! :)

Other times I've put "print this page" button on the page because apparently "no one" knows how to print without that, much less to do print preview! (it doesn't help that the local newspaper has "print this page" which takes someone to a separate, all text, html page - style sheets? what are style sheets?)

its a uphill road, i tell ya!

BUT, I did get major points recently from a new site I did. I'd told her (and she's a good friend) that I was making "print style sheets" and she didn't have to understand what that was but it was a *good* thing. A bit later she'd had to do some research and was very underwhelmed at trying to print various pages and at using so much ink. All of a sudden she *got it* what I had done and like I said "major points"! So, sometimes the road levels out a bit. :)

best
Donna





--
Donna Jones
Portland, Maine
207 772 0266
http://www.westendwebs.com/


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