Since I was going to reload again and thanks to someone posting the link about UEFI booting (that I had not found before this) I am trying again but will do a couple of changes. I changed the BIOS to include Secure Boot (not done before) and will get everything except the DDP software loaded and see how the system works. Enabling Secure Boot at least allowed Uninstall Programs to "see" Malwarebytes was loaded even though it still does not run and can't be un-installed. DDP software still was not shown in Uninstall Programs. I will updates this as I work the problem if anyone is interested. Jon From: [email protected] To: [email protected] Subject: RE: [NTSysADM] Dell Data Protection issue? Date: Tue, 18 Aug 2015 19:25:51 +0000
If he wants to use Bitlocker for encryption, then don’t install DDPE. DDPE is the new name for Credant, which is what we’re using here for encrypting our laptops. From: [email protected] [mailto:[email protected]] On Behalf Of Jon Harris Sent: Tuesday, August 18, 2015 12:11 PM To: [email protected] Subject: RE: [NTSysADM] Dell Data Protection issue? Customer requested it and at this point I am considering telling him it will only cause issues but would really like to do what he wants. He wants to use the fingerprint scanner to log in and control his encryption with BitLocker. Jon From: [email protected] To: [email protected] Subject: RE: [NTSysADM] Dell Data Protection issue? Date: Tue, 18 Aug 2015 19:04:34 +0000 Why are you installing DDPE? We do not ship systems with it and uninstall it on sight. From: [email protected] [mailto:[email protected]] On Behalf Of Jon Harris Sent: Tuesday, August 18, 2015 1:53 PM To: [email protected] Subject: [NTSysADM] Dell Data Protection issue? Sorry this is going to be long but I am at my wits end at this point. I am in the process of doing a rebuild of a system and have run into an issue I just can't find a solution for, or a reason for it to be happening. Client wants to rebuild the system and supplied system, OS License, and drive. Existing drive was NOT to be touched other than removal and return. I checked the system prior to starting work, nothing was wrong with it, to be honest, and told client this. He wants this done and purchased an additional Windows 8.1 Pro license so he could have both a working Windows 8.1 and 10 drives for the same hardware. Now to the problems I have encountered which I am at this point thinking it is either the Dell Data Protection software or drive. OS installed, and used Dell Command Update to update drivers. No issues were seen. Installed Dell Data Protection software, and problems start happening. Never the same issue every time I load the system, each load has had different issues all appear to start as soon as DDPE is installed. DDPE or companion software Dell Data Protection Security Tool will not appear in uninstall programs so removal is not possible. Malwarebyes will appear to load but again does not show in uninstall programs. Malwarebytes will not open. DDPE or DDPST will open. Cannot get to Intel Speedstep controller for the processors, and could not get it to install unless it was done before DDP software. Fingerprint reader will not function due to Speedstep being too low and not changeable. Admin level users have lost access to programs that would normally allow them to work. Drive will hit 100% utilization with nothing happening. Network fails but does not drop offline, i.e. pages will not load but ping responds. Options for the source of the issues are: 1. Hard drive not working correctly with UEFI boot, drive was originally a legacy boot drive. It is a Seagate ST9250410AS 250GB SATA. 2. Dell Data Protection software 3. Dell driver for hard drive (I question it but don’t know if it is a valid question) 4. Some Microsoft update (valid question as there are about 190 MOL updates applied to the system) 5. Something I am just not seeing What I have done so far. Tested the machine with another hard drive (160 GB but can’t tell you any more than that) loaded with Windows 10 x64 using UEFI boot. DDP comes up all Dell drivers load without issue no quirks seen, and yes I know Windows 8.1 x64 is not Windows 10. Same method of install was done with both drives. The 160 GB drive was originally a UEFI boot disk, the 250 GB was originally a legacy boot disk. I will be trying tonight loading Windows 8.1 x64 on the 250 GB drive using legacy boot to see if the problems reoccur or not. Problems normally start within the first few minutes of loading so it may not take long to find out if it is hardware or software based. I would appreciate any suggestions to assist me in getting to the root cause on this. I REALLY hate hitting issues without a reason! Jon
