I'm not much of a KMS expert either, but to my uneducated eye it sounds like a periodic re-validation. That would make sense for why the first user is the only user to experience the issue--once they finish the process it's re-armed for everyone on the server. KMS validation should be faster than that though.
Can't speak to a fix for the overall KMS slowness, but what about creating a scheduled task firing every 48 hours that runs the KMS validation? It's just a matter of triggering the KMS vbscript. Seems to me that if a background task is taking care of the checkin then the users wouldn't be impacted. Sent from my iPhone On May 6, 2016, at 9:50 AM, Webster <webs...@carlwebster.com<mailto:webs...@carlwebster.com>> wrote: I am no KMS expert by any means and have only setup one KMS server 5 years ago for Citrix PVS and Office 2010. At current project, they are testing Office 2013 running on a XenApp 7.6 2012 R2 server. It appears, every third morning that the first user who launches Outlook takes 60 to 100 seconds for Outlook to become usable. Today it took 100 seconds. When I look in the Application event log, I can see event 4101 that says the Window license was validated followed by Event 1000 from Citrix saying the user’s session is created and ready for use. I see an Event 45 for Outlook loading: Outlook loaded the following add-in(s): Name: Microsoft Exchange Add-in Description: Exchange support for Unified Messaging, e-mail permission rules, and calendar availability. Name: Online Meeting Add-in for Microsoft Lync 2010 Description: Online Meeting Add-in for Microsoft Lync 2010 Name: Microsoft Outlook Social Connector Description: Connects to social networking sites and provides people, activity, and status information. Name: Conversation History Add-in for Microsoft Lync 2010 Description: Conversation History Add-in for Microsoft Lync 2010 Name: CVArchiverAddin Description: Enables an email user to recover archived mail messages from an Outlook client. Name: Business Connectivity Services Add-In Description: This Add-in is used by Business Connectivity Services. After that event, I see event 900 The Software Protection service is starting. Followed by 27 various event from Office Software Protection Platform Service ending with The Software Protection service has completed licensing status check 70 seconds later. There are four of these events: The client has sent an activation request to the key management service machine. Why does this happen apparently every 72 hours and why on the first user who uses an Office program? This user only tests Outlook and Excel. Is it “normal” for it to take such a long time to validate the license/product? Any other info you need just ask. Thanks Webster
