On Thu, Sep 20, 2012 at 05:34:21PM -0400, Alan Lewis wrote: > > I don't at all dispute the reports of others who have had less than positive > experiences with Foley, but I think it's only fair to report that I have not > had that experience.
I don't think anyone here will go so far as to claim that Foley isn't _capable_ of giving good service - if that was true, they wouldn't have survived their first year in business. However, as I just had to remind someone, customer service is not additive: serving even 1000 people well does not give you a license to screw the 1001st. Foley sold me an extremely badly rebuilt engine - one that leaked from half a dozen places when first started (and I still have to live with at least two of the oil leaks unless I want to tear the engine down.) All four of the bolts on the adapter plate that holds the saltwater pump were stripped, from the factory (I still have the photos showing the factory paint on those boltheads) - which sheared the pump shaft drive "ears" and immediately overheated my engine. When I tried to get Foley to resolve this - politely and patiently - their salesman *laughed* at my asking them to stand behind their guarantee. Only after I made it clear that I was about to get in a car, drive six hours, and stuff that laugh down his throat did they grudgingly send me a replacement pump (they'd been demanding that I pay them over $500 for a new one.) I was lucky that the retainer ring still had enough beef that I could redrill and retap it to the next larger size; otherwise, I'd have had to disassemble the entire front of the engine to get to it. The brand-new alternator that came with the engine kept overheating and shitting down; it turned out to be assembled in such a way that the tach output was shorted against the case, which had fried most of the diodes. Foley refused to replace it, so I had to buy one. The very odd preheating system (a hollow glow plug mounted at the air intake with diesel feeding through it) was not described anywhere, and no one seemed to know anything about it - until I talked to the one guy at Foley who did. The studs in the head - a standard, cheap replacement item - had not been replaced during this "factory rebuild". I'm now wondering what else they failed to replace. I could go on, and on, and on. This is just what comes to mind right off the top. It's cost me well over a grand to get all this rectified - including taking the head off and getting it cut flat, which *finally*, after a year, took care of the overheating problems that had been present since the first day. Ben -- OKOPNIK CONSULTING Custom Computing Solutions For Your Business Expert-led Training | Dynamic, vital websites | Custom programming 443-250-7895 http://okopnik.com http://twitter.com/okopnik _______________________________________________ Liveaboard mailing list Liveaboard@liveaboardonline.com To adjust your membership settings over the web http://liveaboardonline.com/mailman/listinfo/liveaboard To subscribe send an email to liveaboard-j...@liveaboardonline.com To unsubscribe send an email to liveaboard-le...@liveaboardonline.com The archives are at http://www.liveaboardonline.com/pipermail/liveaboard/ To search the archives http://www.mail-archive.com/liveaboard@liveaboardnow.org The Mailman Users Guide can be found here http://www.gnu.org/software/mailman/mailman-member/index.html