Hi Hakim,
I've had similar problems to this; if I remember correctly it was
something to do with CUPS having chosen the wrong driver for the
printer. Something you might want to try is: if you open up your web
browser and type 'localhost:631' in the address bar you should get to
CUPS's web administration interface.
From there, click the Printers tab, click the name of the printer that
you're currently trying to use and select 'Modify Printer' from the drop
down Administration menu. On clicking the continue button several times
you should get to a screen where you can change the driver that's been
assigned to the printer; probably best if you make a note of whichever
one is currently assigned before changing anything.
Something else that might give you a good hint is if you look the model
number of the printer that you're trying to configure at
http://www.openprinting.org/printers. Hope this helps! Good luck.
David
On 04/07/13 09:56, Hakim Cassimally wrote:
Hi all,
I've generally been quite impressed with how simple printing on Linux
turns out to be, but at the moment "it's not working". I've
investigated/asked for help to the extent that I can, and can't get to
the bottom of it, so was wondering if you can help!
= My laptop =
Thinkpad x60t running Ubuntu 12.04
Linux chips 3.2.0-48-generic-pae #74-Ubuntu SMP Thu Jun 6 20:05:01
UTC 2013 i686 i686 i386 GNU/Linux
= What happens =
I print a document from a GUI app. This problem happens to x2
printers I have in my list (DoES's networked Laser printer, and my
dad's USB-connected Laser printer), both of which I have successfully
printed to before on this machine.
Gnome's task bar shows a printer icon. When I click on this I can see
the print queue for the printer I've printed to. It starts off with
Status = "Processing: Not connected" and after a minute or so this
changes to "Held". The document never prints.
== Check Cups status ==
If I go to http://localhost:631/printers/DoESLaserJet-2605dn for
example, the State of the job is listed as
"held since
Thu 04 Jul 2013 09:16:17 BST
"/usr/lib/cups/backend/hp failed""
This is pretty much as useful as "There was an error LOL"
== Check Logs ==
In /var/log/cups, the newly touched files are access_log which includes:
localhost - - [04/Jul/2013:09:14:16 +0100] "POST
/printers/DoESLaserJet-2605dn HTTP/1.1" 200 59822 Print-Job successful-ok
localhost - - [04/Jul/2013:09:14:21 +0100] "POST / HTTP/1.1" 200 342
Create-Printer-Subscription successful-ok
localhost - - [04/Jul/2013:09:14:21 +0100] "POST / HTTP/1.1" 200 342
Create-Printer-Subscription successful-ok
localhost - - [04/Jul/2013:09:16:08 +0100] "POST /jobs/ HTTP/1.1"
200 140 Cancel-Job successful-ok
page_log includes:
DoESLaserJet-2605dn hakim 32 [04/Jul/2013:09:16:31 +0100] 1 1 -
localhost does anniversary invite.pdf - -
error_log only gets updated ~5 minutes later with:
E [04/Jul/2013:09:21:40 +0100] [Job 32] Stopping unresponsive job!
BUT it does also have this from yesterday:
E [03/Jul/2013:10:24:28 +0100] Unknown directive SystemGroup on line
16 of /etc/cups/cupsd.conf.
W [03/Jul/2013:10:24:33 +0100] failed to CreateProfile:
org.freedesktop.ColorManager.AlreadyExists:profile id
'DoESLaser?\Jet-2605dn-Gray..' already exists
(an
I've checked the error in
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1088448 and it
looks like the SystemGroup entry has been removed from cups, but not
from the cupsd.conf file. I've commented out the entry and re-started
Cups, but that didn't fix the problem. Bah.
== Possible errors and debugging ==
At one point I thought that the problem might be with permissions in
/var/{log,spool}/cups and have done some chgrp, probably between lp
and lpadmin. Nothing has fixed problem obviously.
=== Me cargo culting Things I Don't Understand ===
So, um, I have an SSD. I cargo culted some stuffs about tuning for
SSD, including adding these lines to /etc/fstab
tmpfs /var/spool tmpfs defaults,noatime,mode=1777 0 0
tmpfs /var/log tmpfs defaults,noatime,mode=0755 0 0
It occurred to me at some point that if Cups had created paths it
needed on *configuration* rather than init, then the next time I
reboot, it might be unhappy...
I've commented out those lines, rebooted, and attempted to rerun
configuration by running:
sudo dpkg-reconfigure cups
sudo dpkg-reconfigure dbus
sudo dpkg-reconfigure hplip
Again, these don't seem to have helped.
= HAYULP? =
I'd be very grateful for any suggestions for what to do next!
Ta,
Hakim
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