Not Just Another Customer Service Call
---------------------------------------
 
Service Rep:
Hello, you have reached the HEART Systems Software Company 
help desk. How may I help you? 

Customer:
I just received your latest program, LOVE v4.0... 
you know....the FREE-ware. I don't understand it.
Can tell me how to install it? 

Service Rep:
Sure thing ma'am.
Do you have the installation disk and instructions with you? 

Customer:
Yes I do, first can you tell me what the program does? 

Service Rep:
Sure thing ma'am. LOVE is a unique program, there is no 
other like it in the world.
LOVE attaches to your operating system and runs silently in
the background, you will never see LOVE on your monitor or your toolbar,
but you will notice its affect on every application you 
may have. It makes the good programs run smoother and greatly restricts
and/or deletes the bad ones. 

Customer:
Wow! That sounds great. How does LOVE make my machine run smoother? 

Service Rep:
Well, good sound files, like COMPLIMENT.WAV, ENCOURAGEMENT.WAV,
and KINDWORD.WAV will play frequently. Also, FORGIVE-NESS.EXE 
will be invoked every time there is an external violation,
including the ever-popular syntax errors. Also, all those 
aggravating errors that say "unable to connect" will be avoided.
LOVE allows for a smooth connection with external devices, regardless of
what country it is manufactured in, the brand name,
or the age of the model. 

Customer:
That's exactly what I need, my machine has been isolated for
too long. But what about the bad programs? 

Service Rep:
Good question. LOVE searches your memory for programs like 
HATE.COM, BITTERNESS.EXE, SELFISH.COM, and SPITE.EXE.
These programs can't be entirely deleted off your hard drive,
but LOVE overpowers those programs.
LOVE stops their commands from being executed and runs its own 
instructions. You will no longer hear INSULT.WAV and you wont be able to
write with the fonts "BADWORDS12" or HARSHNESS10". 

Customer:
That's a fantastic program you have. Are the upgrades free too? 

Service Rep: They sure are ma'am. 

Customer: How do I get the upgrades? 

Service Rep: 
That's easy. Once you have LOVE installed and running, it 
automatically copies a module, or a piece of itself, to every external
Hard drive Email And Remote Terminal (HEART) that it comes in contact
with. In turn, those external devices run whatever version of LOVE they
have and return a module to your HEART. You will be upgraded with each
and every module that you receive. But you have to remember, to receive
the upgrades you have to be running LOVE and you have to come into
contact with other computers while it is running. 

Customer: 
I can do that. I'm not very technical, but I think I am ready 
to install now. What do I do first? 

Service Rep: 
The first step is to open your HEART. Have you located your 
HEART ma'am? 

Customer: 
Yes I have, but there are several programs running right now. 
Is it okay to install while they are running? 

Service Rep: What programs are running ma'am? 

Customer: 
Let me see....I have PASTHURT.EXE, LOWESTEEM.EXE, GRUDGE.EXE, 
and RESENTMENT.COM running right now. 

Service Rep: 
No problem. LOVE will automatically erase PASTHURT.EXE from 
your current operating system. It may remain in your permanent memory,
but it will no longer disrupt other programs. LOVE will eventually
overwrite LOWESTEEM.EXE with a module of its own called HIGHESTEEM.EXE.
However, you have to completely turn off GRUDGE.EXE and RESENTMENT.COM.
Those programs prevent LOVE from being properly installed. Can you turn
those off ma'am? 

Customer: I don't know how to turn them off. Can you tell me how? 

Service Rep: 
My pleasure. Go to your Start menu and invoke FORGIVENESS.EXE. 
Do this as many times as necessary until GRUDGE.EXE and 
RESENT-MENT.COM have been completely erased. 

Customer: 
Okay, I'm done. LOVE has started installing itself automatically.
Is that normal? 

Service Rep: 
Yes it is. You should receive a message that says it will 
reinstall for the life of your HEART. Do you see that message? 

Customer: Yes I do. Is it completely installed? 

Service Rep: 
Yes, but remember that you have only the base program. You need 
to begin connecting to other HEARTS in order to get the upgrades. 

Customer: Oops...I have an error message already. What should I do? 

Service Rep: What does the message say? 

Customer: 
It says "ERROR 412 - PROGRAM NOT RUN ON INTERNAL COMPONENTS". 
What does that mean? 

Service Rep: 
Don't worry ma'am, that's a common problem. It means that the LOVE
program is set up to run on external HEARTS but has not yet been
run on your HEART. It is one of those complicated programming 
things, but In non-technical terms it means you have to "LOVE"
your own machine be-fore it can "LOVE" others. 

Customer: So what should I do? 

Service Rep: Can you find the directory called "SELF-ACCEPTANCE"? 

Customer: Yes, I have it. 

Service Rep: Excellent, you're getting good at this. 

Customer: Thank you. 

Service Rep: 
You're welcome. Click on the following files and then copy 
them to the "MYHEART" directory: FORGIVESELF.DOC, SELFESTEEM.TXT, 
REAL-IZEWORTH.TXT, and GOODNESS.DOC. The system will overwrite any 
conflicting files and begin patching any faulty programming. Also, you
need to delete SELFCRITIC.EXE from all directories, and then empty your
recycle bin after-wards to make sure it is completely gone and never
comes back. 

Customer: 
Got it. Hey! My HEART is filling up with really neat files. 
SMILE.MPG is playing on my monitor right now and it shows that 
WARMTH.COM, PEACE.EXE, and CONTENTMENT.COM are copying themselves all
over my HEART! 

Service Rep: 
Then LOVE is installed and running. You should be able to 
handle it from here. One more thing before I go... 

Customer: Yes? 

Service Rep: 
LOVE is freeware. Be sure to give it and its various modules to
everybody you meet. They will in turn share it with other people
and they will return some really neat modules back to you. 

Customer: I will. Thank you for your help.

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