On Tue, May 06, 2003 at 02:53:24PM -1000, Dustin Cross wrote: > Look at the prices of buying Redhat vs Windows and the support > you get. Not much difference. > > Redhat Workstation Standard Edition $299 (9am-9pm Mon-Fri phone > support with 4 hour response and one year RHEN subscription) > > Windows 2000 Professional $319 (two incidents Phone Support, > $245 per incident after first two for Phone Support, MS Update > Free) > > Windows XP Professional $299 (two incidents and unlimited > installation support Phone Support, $35 per incident after > first two Phone Support, MS Update Free)
Good point, but is a software support contract at the desktop really necessary? If users are expected to call in for support rather than rely on in-house IT support, then the support calls are going to burn up the budget fast. However, if desktop phone support really is needed, then unlimited RH support is a steal! :) -Vince