Alle,
We recently received a requirement to implement a KB/FAQ solution that
must:
Web based
Be searchable
Allow registration of users
Keep a history of user queries
Allow new queries sent to subject matter experts via email and receive
email updates when answers have been posted.
Something along the lines of what CAP does using RightNow. Does anyone
have any opensource suggestions for this kind of solution?
Best Regards,
Camron
--
Camron W. Fox
Hilo Office
High Performance Computing Group
Fujitsu Management Services of America, Inc.
E-mail: cw...@us.fujitsu.com
Phone: (808) 934-4102
Cell: (808) 937-5026
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