Ibere, wisely spoken words. Thank you for explaining in greater detail the issue that there is.
@brendan How people seek support for any of the many flavours and variants of linux may drive the 'purists' mad :) But, the simple truth is that on social media areas, people will ask and will help others. If you take the time to follow, for example, the lubuntu face book area - these people are given links to wiki areas / forums etc.... for new people, we *have* to make it as easy as possible for them to come to lubuntu. Telling them "No, you cannot have support here" would be like signing a suicide note! Regards, Phill. On 20 April 2014 20:47, Iberê Fernandes <[email protected]> wrote: > 2014-04-20 16:44 GMT-03:00 Iberê Fernandes <[email protected]>: > > 2014-04-20 16:31 GMT-03:00 Phill Whiteside <[email protected]>: > >> We tried that and short of banning people... they will post where they > >> prefer :) Not everyone is an IRC fan :) Some prefer to use the forums, > or > >> mailing lists for example - some use G+ as well. > >> > >> Regards, > >> > >> Phill. > >> > >> > >> > >> > >> On 20 April 2014 20:19, [email protected] <[email protected] > > > >> wrote: > >>> > >>> I wonder it seems people keep posting tech support problems on the > lubuntu > >>> official facebook group. Should there be a post to official support > channels > >>> where these users might get better help? I am also in IRC and find it > easeir > >>> to help there. Or maybe the opportunites on the forums. > >>> > >>> -- > >>> Mailing list: https://launchpad.net/~lubuntu-comms > >>> Post to : [email protected] > >>> Unsubscribe : https://launchpad.net/~lubuntu-comms > >>> More help : https://help.launchpad.net/ListHelp > >>> > >> > >> > >> > >> -- > >> https://wiki.ubuntu.com/phillw > >> > >> -- > >> Mailing list: https://launchpad.net/~lubuntu-comms > >> Post to : [email protected] > >> Unsubscribe : https://launchpad.net/~lubuntu-comms > >> More help : https://help.launchpad.net/ListHelp > >> > > > > > > Ianorlin, > > > > Well, as Phillw already said, we tried what you suggested before. > > > > IMHO, social media looks like more human, more friendly than UF, AU, > > or IRC. On the other hand, UF, AU or IRC are the best places to get > > specialized support. > > > > IMHO²: once social media looks like more friendly, I tend to think > > that newcomers are getting/asking support at social media. Once they > > get used to Lubuntu, they migrate to the correct support places. Yet > > again, it's just my feeling after a year +something of social media > > administration. > > > > Finally, at the Facebook group we have a huge description pointing to > > the correct support places. (description is pasted at the end of this > > e-mail) > > > > Well, those are my 2 cents. If you have any suggestion to improve the > > way we treat newcomers to become, well, let's say, "fluent lubuntu > > users", I'm all ears. > > > > Best regards, > > Iberê > > > > Original description from facebook group: > > > > ABOUT > > > > Open GroupOpen Group > > Hello and welcome to Lubuntu Official Group! > > > > Out of many active Linux Distributions, Lubuntu is one of the best > > according to DistroWatch.com. Lubuntu received official recognition as > > a formal member of the Ubuntu family, commencing with Lubuntu 11.10. > > > > Lightweight, simple, fast, stable, easy, customizable, beautiful and > > has a great active and friendly community; this is Lubuntu Story in > > short. Keep It Simple and Short is a philosophy we believe in and > > follow. > > > > There are very important links that we do recommend you bookmark and > > refer to whenever you need some help: > > > > Special Search Engine for Ubuntu:http://www.googlubuntu.com/ > > > > > > > > Lubuntu Home Page on The Wiki:https://wiki.ubuntu.com/Lubuntu > > > > > > > > Contact Lubuntu and this link has all the Official Channels of > > Lubuntu:https://wiki.ubuntu.com/Lubuntu/ContactUs > > > > > > > > Lubuntu Documentation: > https://help.ubuntu.com/community/Lubuntu/Documentation > > > > > > > > Lubuntu One Stop Thread: > > http://ubuntuforums.org/showthread.php?t=1844755 > > > > > > > > IRC chat: #lubuntu on irc.freenode.net or go tohttp:// > webchat.freenode.net/ > > > > and specify the channel #lubuntu. > > > > Question and answer site for *Ubuntu users and developers: > http://askubuntu.com/ > > > > > > > > Ubuntu Forums, a place to discuss pretty much anything about *Ubuntu > > family:http://ubuntuforums.org/ > > > > > > > > Finally, thank you for choosing and using Lubuntu! > > > > ------------------------------------------------------------------------- > > 1- Introduction: > > > > The objective of the Lubuntu project is to create a variant of Ubuntu > > that is lighter, less resource hungry and more energy-efficient by > > using lightweight applications and LXDE, The Lightweight X11 Desktop > > Environment, as its default GUI. > > > > More information:https://wiki.ubuntu.com/Lubuntu > > > > > > ______________________________________________ > > > > 2- Group Policy > > > > A) English is the ONLY Language on this group. Posts with other > > language will be removed. > > > > B) Looking for support in your Local Language? please have a read > > on:http://loco.ubuntu.com/teams > > > > > > > > C) Spam is NOT allowed. > > > > D) Trolling is NOT allowed. > > https://en.wikipedia.org/wiki/Troll_(Internet) > > > > > > > > E) Advertising is NOT allowed. > > > > F) Please, maintain an On-Topic approach when replying/commenting on any > post. > > > > G) Feel Free to share your Desktop Screenshot, or any other > > picture/image/screenshot but please, make sure it is Lubuntu Related. > > > > H) This is not a support group. Please, make sure to post your > > Technical/Support Question on the appropriate areas like Ubuntu > > Forums, LXDE Forums, Ask Ubuntu and Lubuntu Mailing List. > > > > More information:https://wiki.ubuntu.com/Lubuntu/ContactUs > > > > > > > > I) If you would like to join Lubuntu Team, contribute and help to make > > Lubuntu even better, please have a read here: > > > > https://wiki.ubuntu.com/Lubuntu/GettingInvolved > > > > > > > > J) This Facebook Group is Administrated by Lubuntu Communications > > Team:https://wiki.ubuntu.com/Lubuntu/CommunicationsTeam > > > > > > _______________________________________________ > > # And this group had been created in: January 19, 2012 by Walter > > Lapchynski, one of Lubuntu Family Member # > > 1,717 members(74 new) · Invite by Email > > -- > > https://wiki.ubuntu.com/Ibere-Fernandes > > > Btw, you'll notice there's a lot of support questions specially right > after we launch a new Lubuntu version. > > Advantage: it helps a lot the testers (at least me and the other > testers reading facebook group) to get bugs of different machines, > test on my own machine and report. > > Disadvantage: the same old story, ie, facebook is not a support channel. > > But yet again, it's a friendly place for newcomers. > > Best regards, > -- > https://wiki.ubuntu.com/Ibere-Fernandes > -- https://wiki.ubuntu.com/phillw
-- Mailing list: https://launchpad.net/~lubuntu-comms Post to : [email protected] Unsubscribe : https://launchpad.net/~lubuntu-comms More help : https://help.launchpad.net/ListHelp
