http://www.linuxjournal.com/article.php?sid=7827
In a recent article, I criticized an evaluation of the Linux desktop
made by a member of California's Air Resources Board (ARB). Knowing how
public sector vendors work, I wanted to head off a possible sabotage of
California's open-source initiative based on the evaluation of a
non-enterprise Linux desktop. That prompted some communication between
Jim Welty, the CIO of ARB, and myself, which resulted in a conference
call with key members of his staff.

"In speaking with Bill, I discovered a model state agency that has taken
advantage of Linux and open-source software extensively for over a
decade. 
The team believes ARB is first in the country in air quality management
and first in the state in open-source IT solutions. When I first spoke
to Welty, he immediately pointed out that his team is responsible for
the agency's IT success. He points to Bill Fell, Harry Ng and Narci
Gonzales as the proponents, visionaries and programmers who make
open-source systems work at ARB.

The California ARB has documented both the effectiveness and the cost
savings of open-source software, proving that the open-source model
saves money; provides comparable or better performance than proprietary
software; offers reliability, flexibility and freedom from licensing
hassles and violations; and provides support options from a rich variety
of suppliers and user groups. As Bill states, "Management tends to
believe that not all great or elegant solutions, IT or otherwise, need
to be expensive, must come pre-packaged or shrink-wrapped or include
every bell and whistle. The goal is to facilitate and enhance individual
productivity, albeit at a reasonable cost...........


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