It's good that they are willing to replace it for you, then again, they 
probably should since you did not root it or anything like that, you were 
updating the software using their software. Generally the update works well, 
you just need to leave the cable connected until the software says it is safe 
to disconnect it.
On Jan 28, 2012, at 2:35 PM, Debbie Palmer wrote:

> Hi all
> 
> Well I have rung the company and they are sending me a replacement on Monday
> so that's good news they will take the other one back as well.  I am really
> disappointed about the phone crashing as I really like the phone.  Will get
> help with the updates in future until I am confident about it.
> 
> Debbie
> 
> 
> YOU CAN CONTACT ME VIA:
> Email: [email protected]
> Skype:  debs1965
> MSN:  [email protected]
> Vonage:  01392 346351
> AIM Screen Name:  wadham house
> Mobile:  07930 332608
> 
> 
> 
> 
> __________ Information from ESET NOD32 Antivirus, version of virus signature
> database 6835 (20120128) __________
> 
> The message was checked by ESET NOD32 Antivirus.
> 
> http://www.eset.com
> 
> 
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