Glenn,

You cannot download anything larger then 20mb via 3g/4g. You have to use 
wireless. I don't remember if you were trying it via Wireless or not. 

Sean 
On 12/07/2012, at 12:05 PM, Glenn wrote:

> Hi Esther,
> You are correct, it was on my iPhone 4.
> I have a 16GB iPhone, and there is about 10GB available.
> I almost never have more than 2 or 3 apps running, as several times a week I 
> close everything from the app switcher.
> I had downloaded it directly to the iPhone, via my home wireless connection.
> It is like it froze, it was in 2 parts, and it seemed that both parts read 
> "downloading" after the titles.
> But for some strange reason, it started working, and now I have finished the 
> book.
> So I cannot explain why it did that.
> Thanks All for offering some assistance.
> Glenn
> ----- Original Message ----- 
> From: "Esther" <mori...@mac.com>
> To: "Mac OSX & iOS Accessibility" <mac-access@mac-access.net>
> Sent: Tuesday, July 10, 2012 4:37 PM
> Subject: Re: audible app problems
> 
> 
> Hi Glenn,
> 
> As Sean says, it would help to know whether you tried to download your 
> Audible book to your computer or to the Audible app on an iPhone, iPod 
> Touch, or iPad.  And if you have downloaded a book to either your computer 
> or to an iOS device, what system or device you are using.  My guess, based 
> on your earlier posts, is that you are using the Audible app on an iPhone 4.
> 
> First, can you check whether your device is close to full? I usually use 
> apps to report on my system status (there are also several free ones, like 
> System Status Lite by Techet, but you can find this information on disk 
> usage in the Settings > General > About screen.)  As with all devices and 
> computers, downloading uses available cache storage, and you may get better 
> performance when you're not short on available disk space, or have cleared 
> off active apps in your AppSwitcher, or have cleared off multiple tabs in 
> Safari or even gone to Settings > Safari and used "Clear History".  (Most of 
> this is not necessary, but are steps that you can take to minimize existing 
> use of resources before you download.)
> 
> Occasionally a file just doesn't download correctly.  This can be due to 
> heavy server traffic at the time you tried to download, or the status of the 
> connection at that time with your ISP, etc.  I've rarely had this happen 
> with Audible downloads now, and it's unlikely unless you try to get a newly 
> purchased file just after they've run a big sale.  However, if this was a 
> problem download, you can delete the file and try again.  (You can start 
> playing an app even when the download is incomplete, so the fact that you 
> were able to start listening doesn't indicate that the complete download was 
> OK.)
> 
> To delete an audiobook from the Audible app:
> 1. Go to the book's playing screen.  If you have selected "My Library" (the 
> first of 5 buttons at the bottom of the screen), there is probably a "Last 
> Played" button at the the top right corner of your screen. Double tap that.
> 2. On the screen with player controls at the bottom, there is an "Info" 
> button at the top right corner.  Double tap that "Info" button.
> 3. The Info screen for the book has three buttons at the bottom: 
> "Bookmarks", "Details", and "Chapters".  Double tap the middle "Details" 
> button that is just above the "Home" button.
> 4. Do a three finger scroll up to move to the bottom of the page, and find 
> the "Remove from device" button (just above the "Details" button, which 
> itself is just above the "Home" button at the bottom of the screen).  Double 
> tap this to delete the book from your device.
> 5. You should be taken back to your library screen and the entry for the 
> downloaded book.  Flick right to the "Download" button and try the download 
> again.
> 
> HTH.  I've rarely had problems with my Audible downloads not completing. 
> This was an issue when they first released the app, and some of the 
> downloads of even short files would take 50 minutes to complete, but now my 
> downloads complete within a few minutes.  Cheers,
> 
> Esther
> 
>> Glenn wrote:
>> 
>>> Hi All,
>>> I got an account at audible.com, and I downloaded my first book, and I 
>>> got
>>> into chapter 3, and it says downloading,  and when I click on play, it 
>>> tells
>>> me to connect to a network, and I am connected to my home network, but it
>>> still tells me that it is  downloading, and it has been since this 
>>> morning,
>>> the book is only 20 MB in size.
>>> I put in a bookmark, so I can find where I left off, but I cannot seem to
>>> get the rest of the book.
>>> Has anyone else with an audible account ever had such a strange problem?
>>> Glenn
> 
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