Hi Cait To be absolutely honest, I think that some, (and I stress that word, "Some") of the so-called support people at both Apple and also Microsoft are just trained monkeys. Some of them are not fit to be holding the positions they do. That said, I have also encountered a number of absolutely terrific support people at Apple, although it seems to be necessary to go direct to engineering to find them.
I still believe that you have a couple of options here: 1. Try backing everything up from your external drive, re-formatting that drive and then restoring its contents. 2. Do a total fresh install, as I indicated earlier. As for the error being associated with iTunes, that's a distinct possibility. iTunes libraries do seem to get corrupted quite easily and I know that I have had to re-create our library on a number of occasions. In any event, I hope you succeed, and that you end up with your Mac back in tip-top condition. Gordon On 5 Sep 2012, at 21:47, Cait Furness <caitlyn.furn...@gmail.com> wrote: Thanks Gordon. I'll save your instructions. I actually called apple yesterday since I flubbed up and did the reinstall incorrectly and did it right over top of the previous one without erasing files-big oops! In talking to the apple tech, he said that the error is one commonly encountered with i tunes. He had me unplug both my external drives and do a restart and that *seemed* to put things right. Now, having said all that, this guy also had no clue whatsoever about voiceover, even though I called the special number for voiceover users! So, I'll keep your directions and plan on doing the fresh install this coming weekend when I can devote time to it! Right now I'm not getting the message anymore, but doing things fresh can't hurt, right? <--- Mac Access At Mac Access Dot Net ---> To reply to this post, please address your message to mac-access@mac-access.net You can find an archive of all messages posted to the Mac-Access forum at either the list's own dedicated web archive: <http://mail.tft-bbs.co.uk/pipermail/mac-access/index.html> or at the public Mail Archive: <http://www.mail-archive.com/mac-access@mac-access.net/>. Subscribe to the list's RSS feed from: <http://www.mail-archive.com/mac-access@mac-access.net/maillist.xml> The Mac-Access mailing list is guaranteed malware, spyware, Trojan, virus and worm-free! Please remember to update your membership options periodically by visiting the list website at: <http://mail.tft-bbs.co.uk/mailman/listinfo/mac-access/options/>
