Let me know what you find out, as I've gotten no other responses yet prior
to your's.
Chris.
Visit my Audioboo page for freely available music which I have recorded.
http://www.audioboo.fm/chrisgilland
For updates to my Audioboo page, you also are more than welcome to follow me
on Twitter.
http://www.twitter.com/clgillandmusic
----- Original Message -----
From: "Sarah k Alawami" <marri...@gmail.com>
To: "Mac OSX & iOS Accessibility" <mac-access@mac-access.net>
Sent: Monday, October 21, 2013 11:25 PM
Subject: Re: Question about Voiceover and a particular web site.
Hmm I now a user on my server who uses squirrel mail. I can have them try
and send me a test email if they are awake enough to do this evening (they
are in class) I know it used to work, but maybe I"m using a different
version of the mail thingy. I don't know. If someone beats me to the
answer that would be nice as what you did was correct in your trouble
shooting procedures.
Good luck.
On Oct 21, 2013, at 3:01 PM, Christopher-Mark Gilland
<ch...@clgproductions.com> wrote:
Hello.
My company has a few customers who are blind using ?voiceover that are
running into some problems. I thought that I would throw this question
out to you guys and see if anyone knows a way to get around this issue.
Basically, we use WHM/CPanel as our server administration. We also have,
for web based mail a copy of Squirrel Mail installed on the server.
The issue is that when a client logs into their webmail account via
Squirrel Mail, they then are presented with two frames: a left frame,
and a right frame. Once they interact with the right frame, they can get
to the link to compose a new message. This works fine, and they are able
to get the e-mail composed, and elect to receive a read or a deliver
receipt, or both. If they need to attach any files, they also can do
this with no problem. The issue however is when they try sending off the
e-mail to its recipient. As soon as they press VO+Space on the send
button, absolutely nothing at all seems to be happening, and we have
confirmed that the individual who should be receiving the e-mail does not
get it in their inbox. When I look at the mail server logs on our
server, I do not see any trace that the e-mail has gone through the smtp
server, nor through any sort of path to reach the recipient.
We also tried routing the mouse with command+VO+F5, then clicking with
VO+shift+Space, and even have tried routing the mouse, then literally
clicking the track pad, and even have tried pressing return, as well as
pressing the space bar on this button. Nothing at all is working. We
tried to stop interacting with the right frame, then reinteract just in
case the page didn't refresh as far as Voiceover was concerned, but this
doesn't seem to have any effect either. Further to complicate things, we
have tried both in Safari, as well as in Google Chrome, I tried myself
using Webkit, and even using Lightning Web Browser. On Windows, I've
tried with Firefox, as well as with Internet Exploder... oh wait... did I
really just say that? LOL! At any rate, nothing works.
I'm completely out of options.
We are running Squirrel Mail 1.4.22 on Cent-OS 6 which is running
CPanel/WHM Web Host Manager 11.38.2.7.
If anyone has any idea, please let me know so that I may promptly answer
this support ticket on what else may can be done.
Chris.
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