Hi all, I went to upgrade my iPhone 4S from (I guess) ios6 to ios7.0.4 on Wednesday evening this week. I'd seen the option there for several months but had held back as being mostly used to Microsoft that I should hold back from the first version of a new release.
Well, I started the upgrade via my wi-fi and after a short time the phone restarted itself. Or rather, it went to a screen with the apple logo on and something like a signpost underneath. And it sat there. After 20 mins I tried to shut it off which didn't work. Had to do a hard reset with top button and home key at the same time. All attempts to switch the phone back on gave the same screen which then went blank after about 20 seconds. Basically, my phone wasn't working. A google told me I had to restore my phone. So I started iTunes and connected my phone to my Windows laptop. iTunes detected a phone that needed restoring but Jaws couldn't locate any button I was expecting to see labelled "Restore". My sighted wife was able to see it though and started the process. Alas, iTunes eventually returned with a message saying "This phone could not be restored". Fortunately I live in a city which has an Apple store. I trotted off to the shop and they were very helpful and went through the restore process. In less than 10 minutes my phone was up and running again and the assistant did things like log me back into iCloud and set up my phone to back up to iCloud. Unfortunatley, it hadn't been backing up before and all my data was lost. This in practice meant my contacts, and settings within apps, and the photos I had on the phone at the time. The assistant downloaded all my apps for me though as there was a "download all" function. the reason the assistant thought her restore worked was that at the shop, the firmware was also updated and not just the ios. I had to return another day with my old Nokia phone so they could transfer all my contacts again. I've spent a fairly jolly couple of days now re-organising all my apps and running each of them and setting up various configurations and favourites. Still some way to go on this. I don't use my iPhone for music so had never plugged it into iTunes other than once or twice just to see what it all looked like. iTunes is a pretty tricky app with Jaws. But I had no idea it was a tool to use to help backup my phone. I need to learn more about backing up I think. The assistant at the Apple store said the most likely reason for my problem was that a bit of data went missing when I did the update via wi-fi and she always does it when the phone is powered. It sounds a bit of a funny reason but I don't know enough to dispute her. Not sure what the moral of the story is. Best, Chris <--- Mac Access At Mac Access Dot Net ---> To reply to this post, please address your message to mac-access@mac-access.net You can find an archive of all messages posted to the Mac-Access forum at either the list's own dedicated web archive: <http://mail.tft-bbs.co.uk/pipermail/mac-access/index.html> or at the public Mail Archive: <http://www.mail-archive.com/mac-access@mac-access.net/>. Subscribe to the list's RSS feed from: <http://www.mail-archive.com/mac-access@mac-access.net/maillist.xml> As the Mac Access Dot Net administrators, we do our very best to ensure that the Mac-Access E-Mal list remains malware, spyware, Trojan, virus and worm-free. However, this should in no way replace your own security strategy. We assume neither liability nor responsibility should something unpredictable happen. Please remember to update your membership preferences periodically by visiting the list website at: <http://mail.tft-bbs.co.uk/mailman/listinfo/mac-access/options/>
