Hello Brian, My scanner isHP scanjet G3110 and I am running Mountain Lion. I went on to the HP website and have downloaded I hope the right driver it said it was ICA. I have not installed it yet apparently I need to remove the twain driver first. So I hope I can get it working. Many thanks for your help, will let you know if it is successful. Regards Judy On 3 Dec 2014, at 08:45, Bryan Jones <openses...@me.com> wrote:
> Hello Judy, > > My first thought would be to make sure your Mac has the latest ICA compliant > driver for your scanner model installed. If I remember correctly, FineReader > Express used TWAIN scanner drivers while FineReader Pro uses ICA drivers. You > can probably get the latest driver by either running software update on the > Mac or by going to HP’s website and checking the available drivers for your > scanner model. You might also look at Apple’s website listing compatible > printers/scanners. The US version of that page can be found here: > http://support.apple.com/en-us/HT201465 > > If that does not resolve your issue, can you provide the following > information? > 1. What model is your HP scanner? > 2. What version of MacOS are you running? > 3. How is your scanner communicating with your Mac? (USB, Wi-Fi, etc) > 4. What is your FineReader version? > 5. What is the version of your installed HP scanner driver? > > HTH, > Bryan > > On Dec 1, 2014, at 8:38 AM, Judy Pryor <judith.pr...@btinternet.com> wrote: >> I downloaded Fine reader pro from the AP store last night as it was on >> special offer. My HP scanner works with Abbeyfine Express but I can't get >> Fine reader pro to recognise the scanner it just says no device connected. >> So how do I connect it? > > <--- Mac Access At Mac Access Dot Net ---> > > To reply to this post, please address your message to > mac-access@mac-access.net > > You can find an archive of all messages posted to the Mac-Access forum at > the list's public Mail Archive: > <http://www.mail-archive.com/mac-access@mac-access.net/>. > Subscribe to the list's RSS feed from: > <http://www.mail-archive.com/mac-access@mac-access.net/maillist.xml> > > As the Mac Access Dot Net administrators, we always strive to ensure that the > Mac-Access E-Mal list remains malware, spyware, Trojan, virus and worm-free. > However, this should in no way replace your own security strategy. We assume > neither liability nor responsibility should something unpredictable happen. > > Please remember to update your membership preferences periodically by > visiting the list website at: > <http://mail.tft-bbs.co.uk/mailman/listinfo/mac-access/options/> <--- Mac Access At Mac Access Dot Net ---> To reply to this post, please address your message to mac-access@mac-access.net You can find an archive of all messages posted to the Mac-Access forum at the list's public Mail Archive: <http://www.mail-archive.com/mac-access@mac-access.net/>. Subscribe to the list's RSS feed from: <http://www.mail-archive.com/mac-access@mac-access.net/maillist.xml> As the Mac Access Dot Net administrators, we always strive to ensure that the Mac-Access E-Mal list remains malware, spyware, Trojan, virus and worm-free. However, this should in no way replace your own security strategy. We assume neither liability nor responsibility should something unpredictable happen. Please remember to update your membership preferences periodically by visiting the list website at: <http://mail.tft-bbs.co.uk/mailman/listinfo/mac-access/options/>
