I am out of the office until 19 November 2004. For support, contact the following: ICM Call Flow, ACD & Knowlagent -- Virginia Martin -- (416) 304-5233 ICM Call Flow & Infrastructure -- Patrick Dano -- (416) 980-3638 CallManager, Data Warehouse -- William Tavares -- (416) 304-5791 All other issues -- Andre Pio -- 416-861-3435
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