I wonder if I can pass on a request for help? It's from my daughter who
does not live at home, therefore I do not have access to her computer.
She says:
I just started my computer up and discovered that all the icons on the
desktop have disappeared, not to mention the toolbar across the top.
This means, among other things, I can't shut down properly, I can't
access any of the files and folders on my computer (unless there's
another way of getting to them) and I may have lost all the files on
my desktop. Everything else still seems to work - for the time being.
I shut down (of sorts - I pulled out the battery as I couldn't
remember how to do force quit) and restarted but the same thing
happened. Is this the beginning of the end? Help!!
The machine is a Lombard running Jaguar: 10.2.8, probably. It has had
the drive replaced with, I think, an IBM/Hitachi 20 Gbyte drive, at
least one of not two years ago. She also has a PC-card Firewire card
permanently plugged in - this allows her to use her early-generation 15
Gb iPod. There is no external monitor. So the the symptoms are: a) no
icons on the desktop; b) no menu bar.
I asked what she meant by 'everything else seems to work', and she's
explained that the Dock is present, and that she can access all the
apps whose icons are in the Dock - eg, Mail, Safari, and even Word, so
it sounds as if she's still got her personalised Dock, not the default
one. Applications that she has started from the Dock today are working
normally.
I've already suggested that she should try removing the Firewire PC
card and reboot without that, just in case the card has failed. I'm
waiting to hear the results of that, but won't get them until this
evening.
Can anyone think of anything that might be causing this, and what to
do about it?
Tom Burke
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