On Friday, January 10, 2003, at 03:26 PM, Henri Yandell wrote:
>> Second local item - I'm considering signing up for Igou dsl:
>
> Me too. Last time I checked they didn't handle my area [J-Town].
Well, it is not that we handle the area, just that BellSouth could not
qualify the number at that time (yes, we use BellSouth circuits).
>> Reasons for Iglou:
>>
>> 1) I have a strong bias toward local businesses and am willing to
>> pay a
>> modest premium to satisfy my preference.
>> 2) In the years I've been a dial-up customer and had my site hosted
>> there,
>> I've never had anything less than very good service - even when the
>> scew-up
>> was mine and my attitude was approaching hostile.
>
> I host a pair of rack-mounted servers there. The price is good [they're
> redoing the price structure at the moment so I won't mention pricing
> atm],
> the uptime is good [I've spotted the link die a handful of times in the
> last year for 5 minutes or so, but I maintain an active session to the
> servers for around 12 hours of the day].
>
> Going back in time, my wife used them for a long time for dial-up and
> always got pretty good service.
We try to provide good (if not excellent) service to all our customers
(and I tend to go out of my way to help our Mac customers), wether they
use Macs or PCs.
>> My concern is, of course, with speed and reliability. I don't care
>> if a
>> client on a T3 has to wait two minutes for a file to download,
>> instead of
>> the 20 seconds he might be used to, but would be unhappy if it took
>> half an
>> hour or if there were a lot of "system down" episodes. These
>> transfers are
>> very infrequent so speed is less critical, but availability is
>> important.
>
> Yeah. Iglou are still using BellSouth(?) DSL behind the scenes. They're
> just acting as a computer-smart reseller for you, so really your trust
> is
> on BellSouth here. Until I move to DSL I've no clue, but thought I'd
> show
> support :)
>
That is true, but if there are troubles with the DSL line itself, we
call BellSouth so that the customer does not have to go 'round & 'round
with BS tech support (that is our job ^-^).
************************************************************************
**
Tony Shelburne
IgLou Internet Services
Senior Technical Support/Macintosh Support
Louisville, Kentucky USA
Voice: (502) 966-3848/(800) 436-4456
Email: tonys at iglou.com
ICQ# 11640744
************************************************************************
**
Our OS who art in CPU, UNIX be thy name.
Thy programs run, thy syscalls done,
In kernel as it is in user!
| The next meeting of the Louisville Computer Society will
| be January 28. The LCS Web page is <http://www.kymac.org>.
