Marta, When I got my iMac a bit over two years ago, I bought an Apple Care plan for three years. I seldom call them lately; but tech support calls are free and they will patiently walk me through a problem while they're on the line. I've already started wondering if I can renew that plan when it's due to run out. It's been great. Mike On Wednesday, April 14, 2004, at 12:19 PM, Marta Edie wrote:
> Rex, at least that makes sense in a way and gives some comfort to us > and perhaps a reason . And when there is a reason one can accept a > certain inconvenience. I had been thinking about that chat based > possibility, not so much as a replacement for e-mail , but as a means > to get handsfree communication with tech support when you speak on > the phone and need both of your hands to find these ever entangled > cords, buttons etc. I would even be willing to buy one of those > cameras to see the person I would be actually chatting to- even with a > distorted image. > Marta > On Apr 14, 2004, at 11:37, Rex Baldazo wrote: > >> Not to be an apologist for Apple, but a lot of Web sites are removing >> email support links *because* of spam. What happens is that spammers >> are crawling Web sites looking for posted email addresses to add into >> their catalog. Which means the support email address gets flooded >> with >> spam and it's impossible to locate legitimate customer contact from >> that >> flood of spammage. >> >> So a lot of sites are moving to forms-based submissions instead of >> email-based. >> >> Not saying it's a good thing, just saying it's inevitable that direct >> email-based contact is going away. My hope is that something else, >> like >> chat-based contact, may replace it. I know some sites do use >> chat-based >> interactive support. >> >> --- Rex. >> >> -----Original Message----- >> From: owner-macgroup at erdos.math.louisville.edu >> [mailto:owner-macgroup at erdos.math.louisville.edu] On Behalf Of Marta >> Edie >> Sent: Wednesday, April 14, 2004 11:34 AM >> To: macgroup at erdos.math.louisville.edu >> Subject: Re: MacGroup: web mail [.mac gripe] >> >> >> Janice, in fact that is the big trouble with APPLE, period, that you >> cannot e-mail them anymore. I mean you can, but get no individual >> answer >> , and on those websites they have hundreds of pages of >> fiddle-di-fuddle >> to read pertaining your program, but never actually addressing your >> individual problem. If I live long enough and get better with my >> troubled body I shall hunt Steve Jobs up personally and confront him >> with that problem!!!!! I believe all Apple users ought to rise up in a >> grass roots endeavor to have the personal e-mail feature >> re-activated. - >> I am surprised you are getting Spam. I haven't gotten one piece of >> Spam >> for over a year now. toi, toi, toi! >> Marta >> On Apr 14, 2004, at 11:57, Janice Weber wrote: >> >> >> Marta, >> I don't know how to find individual answers from .mac. I've been >> getting >> SPAM with only .mac addresses and have a couple other questions. They >> only answer me with a form email like this: Thank you for contacting >> support at dotmac.apple.com. >> >> >> .Mac does not provide technical support via email. If you are seeking >> technical assistance with your .Mac account, see the online support >> options >> listed below. >> >> >> Full .Mac members can access a wide range of Web-based support >> services >> and >> features, including online Help, the AppleCare Knowledge Base, and >> online >> discussion forums moderated by Apple and exclusively for .Mac members. >> You >> can review all of your support options at >> http://www.mac.com/support/ >> >> >> Of course those sites are all major time-takers. >> >> >> It's my one big gripe about .mac. Anyone have any other ways to >> contact >> .mac support?? >> Jan >> >> >> On Wednesday, April 14, 2004, at 10:26 AM, Marta Edie wrote: >> >> >> Hi, Janice, i am not talking about the setting in your mailbox on the >> computer. I know you can manipulate all those under view. I am talking >> on the mailbox on the server when you to .mac mail in what I call >> cyberspace. There in the "sent" mode the view panel does not work. It >> is >> a completely different ballgame there. And for some reason it tells me >> there on "from: in the bar above the sent mail. It is obvius the mail >> comes from me. It is not so obvious to whom it was sent. And I would >> like to add this or replace the "from" with the "to" >> Marta >> On Apr 14, 2004, at 11:03, Janice Weber wrote: >> >> >> Hi Marta, >> Mine was already set that way but I found it could be changed under >> the >> "View" menu. Make sure you are in the mailbox that you want to set >> because the view menu changes as you change boxes. >> >> >> When you are in "Sent", pull down View, Columns, and check the ones >> you >> want shown. >> >> >> Jan >> >> >> >> On Monday, April 12, 2004, at 09:08 PM, Marta Edie wrote: >> >> >> Could any of you people who have a .mac account tell me whether it is >> possible in the "sent messages" box on the web add a "sent to" and >> perhaps eliminate the "from" ? I know when I look at that window that >> all the messages shown are from me, but it is the person I sent them >> to >> I would like to see, just like in the regular account. right now i >> need >> to open the mail, so I can recall to whom it was sent. >> Marta >> >> >> >> >> | The next meeting of the Louisville Computer Society will >> | be April 27. The LCS Web page is <http://www.kymac.org>. >> | List posting address: <mailto:macgroup at erdos.math.louisville.edu> >> | List Web page: <http://erdos.math.louisville.edu/macgroup> >> >> >> Those who would sacrifice Liberty for Security deserve neither >> -Benjamin >> Franklin >> >> >> >> >> | The next meeting of the Louisville Computer Society will >> | be April 27. The LCS Web page is <http://www.kymac.org>. >> | List posting address: <mailto:macgroup at erdos.math.louisville.edu> >> | List Web page: <http://erdos.math.louisville.edu/macgroup> >> >> >> >> >> >> | The next meeting of the Louisville Computer Society will >> | be April 27. The LCS Web page is <http://www.kymac.org>. >> | List posting address: <mailto:macgroup at erdos.math.louisville.edu> >> | List Web page: <http://erdos.math.louisville.edu/macgroup> >> >> >> Those who would sacrifice Liberty for Security deserve neither >> -Benjamin >> Franklin >> >> >> >> | The next meeting of the Louisville Computer Society will >> | be April 27. The LCS Web page is <http://www.kymac.org>. >> | List posting address: <mailto:macgroup at erdos.math.louisville.edu> >> | List Web page: <http://erdos.math.louisville.edu/macgroup> >> > > > > | The next meeting of the Louisville Computer Society will > | be April 27. The LCS Web page is <http://www.kymac.org>. > | List posting address: <mailto:macgroup at erdos.math.louisville.edu> > | List Web page: <http://erdos.math.louisville.edu/macgroup> > | The next meeting of the Louisville Computer Society will | be April 27. The LCS Web page is <http://www.kymac.org>. | List posting address: <mailto:macgroup at erdos.math.louisville.edu> | List Web page: <http://erdos.math.louisville.edu/macgroup>
