U verse and direct TV Sent from my iPhone
On Jan 20, 2013, at 5:16 PM, "J. Blake" <jbl...@win.net> wrote: > From reading your posts, it doesn't look as though there is anything better > than Insight...gosh, I wish there were. > > This past week they brought me a defective DVR box, so Friday they were > supposed to come bring me a good one between 3pm and 5pm. I sat by the phone > waiting for them to call first and then come until about 5:30. I called > Insight saying where was the tech? > > They said...get this...he tried to call you twice before 5, but there was no > answer (right), so the appointment was canceled. What? My phone works just > fine. So sorry they said, he must have called the wrong number. (Meanwhile I > ranted and raved so much they gave me a $20 rebate on my bill. I was just > furious that they said they called when I believe they didn't.) They said, > let us set you up for another appointment for tomorrow (Saturday) between > 3 and 5 p.m. I called several times during the day to confirm the tech was > coming and that the phone number he had was correct. I said I was definitely > expecting him to come. > > At after 6, I called to find out where he was. They were so sorry. The tech > had called right before 5, but because no one answered, the appointment was > canceled...AGAIN. As I had sat by the phone all afternoon, by this time I was > having apoplexy. They set me up with another appointment for Tuesday between > 12 and 1p.m. We'll see if they honor this one. > > Does Insight care at all about their customers? > > Please, please tell me there is an alternative to Insight. > > Jane > >>>> _______________________________________________ >>>> MacGroup mailing list >>>> MacGroup@erdos.math.louisville.edu >>>> http://www.math.louisville.edu/mailman/listinfo/macgroup > > _______________________________________________ > MacGroup mailing list > MacGroup@erdos.math.louisville.edu > http://www.math.louisville.edu/mailman/listinfo/macgroup
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