Sure do, there is an AT&T store in Clarksville and I can get NOWHERE on the phone so I go to the store…many of the problems I have don’t even pertain to the Cell division but they will call whomever I need to fix the problem…but of course the problem NEVER gets fixed.. I had many problems with my phone lines for years…I would call and call and call, months on end…the recording would always say they would have it fixed within X number of hours…I would get a call (from a machine) saying it was fixed…this went on for more then two years…finally I drove to the workshop where all their trucks are parked at night and knocked on the door.
The guy that finally came to the door was a supervisor, I had written out (typed) three pages of all that I had done in the past two years…so they took it upon themselves to fix it..took a couple visits and on the last call it was pouring rain but I couldn’t get the guy to wait until it was better for him, he stayed and got soaked… Had I not gone to the garage this would have never been repaired yet I had been promised over and over by folks from all over this country they would take care of the problem…. I had a modem go bad, they send a new one..charged me for it. I installed and went on line to connect…worked forever with tech, sent to second level to find they needed to send out a tech. He came and discovered they had sent the wrong modem so he went to his truck and got the correct one…THEN they were going to charge me for the SECOND modem, and it took 3 months and talking to rep after rep..finally a lady in Boston took care of it….I could go on and on and on..you get the idea…they are simply horrible at what they do, now Jonathan is finding a different story so maybe the Google threat is creating a new AT&T but Google has now stopped the fiber program so I’m not sure they will continue to improve. John > On Dec 14, 2016, at 10:48 PM, Harry Jacobson-Beyer <harr...@me.com> wrote: > > John. > > Do you really call on them in person? > > Wow! > > >> On Dec 14, 2016, at 9:41 PM, John Robinson <profilecoven...@me.com> wrote: >> >> Bill, >> >> I am one of those people that simply can’t stand AT&T…I fight with them ALL >> the time, AND just last night I had to call because my U-Verse bill had >> jumped from $76.00 a month to $125.00…since I fight with them every couple >> months I think they are a bit scared of me for I am not pleasant when >> talking to them… >> >> I am locked in for another year, the “low” price was for only one year >> (which they didn’t explain at the time I purchased) AND the amount they >> quoted me to add Direct TV to the home phone and internet turned out to be >> $60.00 a month lower than the what I was billed…I went back in every month >> for at least 4 months….They were starting to loth seeing me drive in the lot. >> >> As far as service, it’s as good or a little better than the previous DSL >> line, my speed isn’t great at all…I ONLY keep them because in my work I HAVE >> to have a backup for data I need so if Specrum is down I have U-Verse as a >> backstop, if they both are down I have Hughes Satellite as a failsafe…now >> talk about SLOW… >> >> Johnathan did mention that AT&T had run fiber in front of his house, and I >> think he could get 1 gig up and down for something in the $80’s per >> month…that’s only because of the Google Fiber threat and we in Indiana won’t >> have any other choice… >> >> Lots of luck, for I also just had Specrum raise my prices and I went Postal >> on them as well and got it down to a $4.00 a month increase instead of the >> $30.00 or so they were going to raise me….. >> >> John >> >> >>> On Dec 14, 2016, at 10:00 PM, Bill Rising <bris...@mac.com> wrote: >>> >>> Hi all, >>> >>> I just got my latest TWC/Spectrum bill, and lo and behold, it was 30% >>> higher than the month before, and included a sports programming fee, an >>> extra DVR service charge, an extra charge for a settop box that my wife was >>> told was free [1] when she got it. >>> >>> Anyways, all in all, if I pay this highway robbery [2], I'll end up paying >>> nearly $2,000/year for internet and TV [3]. >>> >>> I started my usual routine of planning the annual call to ask why loyal >>> customers get screwed while new customers get cheap prices, only to find >>> out that Spectrum has eliminated all packages close to what I have, and >>> going for separate services would be $5 less per month. >>> >>> Thus, I figure I need to threaten to leave for the Uverse/DirectTV world. >>> BUT before I do this, I want to be sure that the threat is real. What I >>> found was: >>> I can get channels similar to what I have now. >>> I can get 1/2 of the download speed(!): 24Mbps vs. 50 Mbps >>> for (supposedly) $110/mo. >>> The UVerse offers on line claim equipment fees for up to 4 rooms, HD >>> DVR service, Wi-Fi gateway 'to my devices', all for free. If this is the >>> case, then including taxes, the bill should be about $115/month instead of >>> TWC's $164/month. >>> >>> Here are the questions for this group: >>> >>> Earlier indications seem to say that the UVerse internet 'experience' is >>> crap (bad modems, slow speed, etc.) Is it crap or not that bad? >>> >>> When AT&T claims that the above-mentioned services are free, are they truly >>> free, or are there things like the rental-car companies have, with recovery >>> fees and CEO bonus fees and keep-my-cousin-employed fees? How close is >>> $110/month to the truth? [4] >>> >>> If UVerse is crappy and TWC is thieving, does anyone have any other >>> suggestions. The one sticking point is including lots of sports channels >>> for my wife. >>> >>> Thanks for any tips, >>> >>> Bill >>> >>> [1] I guess for a year? >>> [2] Monopoly robbery? >>> [3] So, nearly my property taxes for supporting things like roads, schools, >>> and other things far less frivolous. >>> [4] In this post-truth world._______________________________________________ >>> MacGroup mailing list >>> Posting address: MacGroup@erdos.math.louisville.edu >>> Archive: <http://www.mail-archive.com/macgroup@erdos.math.louisville.edu/> >>> Answers to questions: <http://erdos.math.louisville.edu/macgroup/> >> >> >> _______________________________________________ >> MacGroup mailing list >> Posting address: MacGroup@erdos.math.louisville.edu >> Archive: <http://www.mail-archive.com/macgroup@erdos.math.louisville.edu/> >> Answers to questions: <http://erdos.math.louisville.edu/macgroup/> > > > _______________________________________________ > MacGroup mailing list > Posting address: MacGroup@erdos.math.louisville.edu > Archive: <http://www.mail-archive.com/macgroup@erdos.math.louisville.edu/> > Answers to questions: <http://erdos.math.louisville.edu/macgroup/> _______________________________________________ MacGroup mailing list Posting address: MacGroup@erdos.math.louisville.edu Archive: <http://www.mail-archive.com/macgroup@erdos.math.louisville.edu/> Answers to questions: <http://erdos.math.louisville.edu/macgroup/>
