Hi Mary,

I got the same response you did.  I replied and asked about timelines. I got 
the following:

"Unfortunately we do not currently have an estimated time of correction for the 
Voiceover function."

Were I you, I would probably not renew my subscription.
Cheers,
Donna 

> On Nov 18, 2017, at 8:33 PM, Mary Otten <motte...@gmail.com> wrote:
> 
> Hi Donna, I wonder if you got a response from Hallmark. I did. It said this 
> was a bug that is being worked on. Not to definite, but they did acknowledge 
> that it was a bug.
> Mary
> 
> 
> Sent from my iPhone
> 
>> On Nov 17, 2017, at 3:23 PM, Donna Goodin <doniado...@me.com> wrote:
>> 
>> Gee, that's too bad.  I was hoping I was missing something.  I agree with 
>> you, though.  Such poor accessibility just really isn't acceptable.  I may 
>> unsubscribe as well.
>> Cheers,
>> Donna
>> 
>>> On Nov 17, 2017, at 11:16 AM, Mary Otten <motte...@gmail.com> wrote:
>>> 
>>> Yes, and it’s not amusing. My subscription is coming up, and I am strongly 
>>> considering canceling it and telling them why. It was never perfectly 
>>> accessible. But at least it used to be way more so than it is now. I wonder 
>>> if they have an app on the Fire TV. Maybe I should look there and see if 
>>> that’s any better.
>>> Mary
>>> 
>>> 
>>> Sent from my iPhone
>>> 
>>>> On Nov 17, 2017, at 3:50 AM, Donna Goodin <doniado...@me.com> wrote:
>>>> 
>>>> Well, it's that time of year again, when my mind turns to Hallmark. lol
>>>> 
>>>> Is anyone using this app?  They've increased the subscription price, and 
>>>> I'm trying to decide whether to pay the higher price.  It looks like the 
>>>> app has become very inaccessible - I seem completely unable to see titles 
>>>> and select a program.  Is anyone else seeing this?  I'm willing to pay if 
>>>> the app is still accessible, but if not, then obviously I won't.
>>>> Cheers,
>>>> Donna
>>>> 
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