Hi Donna,

 That just reminded me that yes the auto lock of the phone is set by default 
for 30 seconds,

 I once up and running went in and changed this to 1 minute which makes a major 
difference.

And yeah I think I had an issue such as the having to restart the screen / 
phone but only once then I managed to get things done  but it is different.

-----Original Message-----
From: macvisionaries@googlegroups.com [mailto:macvisionaries@googlegroups.com] 
On Behalf Of Donna Goodin
Sent: Monday, 4 December 2017 7:16 AM
To: macvisionaries@googlegroups.com
Subject: upgrade/activation of iPhone X one of the worst I've ever had

Hi all,

For those of you still on the fence, I thought I'd post my experience thus far.

I finally have my iPhone X activated, but it has been one of the worst upgrade 
processes I've ever been through.  There were several issues.

First, every time the screen dimmed--which, given that this was a new phone was 
approximately every minute--when I pressed the power button I was taken to a 
screen where my only option was to click on phone info.  The only way out of 
this screen was to invoke a force shut, reset the phone and start over.  I 
probably went through that process five times before all was said and done.  
Thank you, thank you, thank you, Mark for posting the article about how to do 
that.  Without that information, I would have had to give up and go to the 
Verizon store.

Second, I had to upgrade to IOS 11.02.  This presented two problems.  First, 
given the issue I describe above, this meant I had to sit with my phone in my 
hand, and make sure the screen never dimmed, because if it did, the upgrade 
stopped.  Then, once I finally got to the "Preparing Update" message, the phone 
was stuck there for a good 20 minutes.  I actually had to go through this 
process twice to get to the point where the update was installed.

Then, once that was done, I was unable to unlock the phone without sighted 
assistance, because I kept being taken to a screen similar to that described in 
the first paragraph.  There was a swipe to unlock button, but I was unable to 
activate it with Voiceover.  The only way to unlock the phone was to have my 
husband come and swipe the unlock button.  I had planned to hold off on setting 
up Face ID till later today, but ended up doing it, just because that seems 
like the only way I can unlock my phone.  Setting up Face ID was not too bad.  
There was some trial and error, it probably took me three attempts or so to get 
it set up.  But now that it is, it is working fine.

I know that some others' experiences have not been this awful.  I wonder if any 
of what I experienced is carrier specific.  I'm with Verizon, so other VZ users 
might want to have all this in mind.  I really haven't even used the phone yet. 
 But I would say this.  If you upgrade, make sure you have sighted assistance 
available, either via a friend or family member, or by store personnel.
Best,
Donna

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