Hi Kristeen, Are you running High Sierra? If so, by default, the new disk utility hides some of the information that you may need to work with this drive. Go to the view menu in disk utility and select the option that says “show all devices.” You then may be able to see the actual top level of the drive which allows you to do things like format, erase and partition.
If I can help further, let me know. Robert Carter > On Jan 27, 2018, at 11:16 AM, Kristeen Hughes <khwi...@gmail.com> wrote: > > I have other macs, but no PCs. > No, I can not format it. I get an error. > > Kristeen > >> On Jan 27, 2018, at 11:51 AM, E.T. <ancient.ali...@icloud.com> wrote: >> >> I have one of these and had no trouble with it. Were you able to format it? >> Do you have access to another Mac or Windows computer to try it on? >> >> From E.T.'s Keyboard. . . >> "God for you is where you sweep away all the mysteries of the world, >> all the challenges to our intelligence. You simply turn your mind off >> and say God did it." --Carl Sagan (1934-1996), Contact >> E-mail: ancient.ali...@icloud.com >> >> On 1/27/2018 7:17 AM, Kristeen Hughes wrote: >>> You folks have helped me out many times and I am very grateful. I don’t >>> know if anyone can help with this, but I have to try. >>> I have a new WD 4 TB USB drive I got yesterday. It is a My Passport drive. >>> When I plug it into any USB slot on my mini, the result is the same. It can >>> be seen in disk utilities, but not in finder. It shows 4 TB in size with 0 >>> KB available. It can not be written too, or so disk utilities says. It will >>> not erase. It says it can be verified and repaired, but whenever I run >>> first aid on it, it says it fails because it is not mounted. The mount >>> command does nothing. >>> Any help is greatly appreciated. >>> Kristeen >> >> -- >> The following information is important for all members of the Mac >> Visionaries list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: >> macvisionaries+modera...@googlegroups.com and your owner is Cara Quinn - you >> can reach Cara at caraqu...@caraquinn.com >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/macvisionaries@googlegroups.com/ >> --- You received this message because you are subscribed to the Google >> Groups "MacVisionaries" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to macvisionaries+unsubscr...@googlegroups.com. >> To post to this group, send email to macvisionaries@googlegroups.com. >> Visit this group at https://groups.google.com/group/macvisionaries. >> For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the Mac Visionaries > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: > macvisionaries+modera...@googlegroups.com and your owner is Cara Quinn - you > can reach Cara at caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/macvisionaries@googlegroups.com/ > --- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to macvisionaries+unsubscr...@googlegroups.com. > To post to this group, send email to macvisionaries@googlegroups.com. > Visit this group at https://groups.google.com/group/macvisionaries. > For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the Mac Visionaries list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: macvisionaries+modera...@googlegroups.com and your owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/macvisionaries@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to macvisionaries+unsubscr...@googlegroups.com. To post to this group, send email to macvisionaries@googlegroups.com. Visit this group at https://groups.google.com/group/macvisionaries. For more options, visit https://groups.google.com/d/optout.
