OK.  I'm leaving on a six week vacation starting Saturday morning, so will be 
pretty lax in my checking of eMails too.  My wife would throw my computer out 
the truck window if I used it too much :).  I will be checking though and will 
throw in my 2¢ every once in a while.  For your problem though, I'd really like 
to figure it out, so will watch for your update.

Later...

Tim Kilburn
Apple Teacher
(with Swift Playgrounds Recognition)
Fort McMurray, AB Canada

On Jun 28, 2018, at 09:40, Donna Goodin <doniado...@me.com> wrote:

That makes sense to me, Tim.  I'm going to go ahead with the new keyboard, for 
the reasons you mentioned.  But I will try your suggestions.  Getting ready to 
go out of town in about two hours, though, so will probably not get to this for 
a couple three days.  I'll write back and let you know when I do.

Cheers,
Donna

> On Jun 28, 2018, at 10:36 AM, Tim Kilburn <kilbu...@me.com 
> <mailto:kilbu...@me.com>> wrote:
> 
> Hi,
> 
> If it was a hardware issue, then the external keyboard would have behaved 
> properly.  Also, the Terminal command I had you do more or less did as much 
> as the SMC reset did, so, that was confirmed a while ago.  I'm not saying 
> that resetting the SMC wasn't worth a try, but, it really confirms that it is 
> more likely a software issue than a hardware.  I would still do my two 
> suggestions first before taking it in for the keyboard replacement.  I 
> believe you should get the new keyboard anyway, since it was sticking and 
> such, but I'm reasonably certain that it won't make a difference.  I don't 
> mind being wrong though as it would give you a new keyboard and a functioning 
> system.
> 
> Later...
> 
> Tim Kilburn
> Apple Teacher
> (with Swift Playgrounds Recognition)
> Fort McMurray, AB Canada
> 
> On Jun 28, 2018, at 09:30, Donna Goodin <doniado...@me.com 
> <mailto:doniado...@me.com>> wrote:
> 
> I just got off the phone with Apple.  She had me reset the SMC, and that did 
> no good, so they have said to go ahead and take my Mac in for the keyboard 
> replacement, and see if that solves it.  I can't imagine that this would be a 
> hardware issue, but the tech seemed to think that if it were a software 
> problem, resetting the SMC would have fixed the problem.  Any thoughts on 
> that?
> Cheers,
> Donna
> 
>> On Jun 28, 2018, at 10:15 AM, Tim Kilburn <kilbu...@me.com 
>> <mailto:kilbu...@me.com>> wrote:
>> 
>> Hi,
>> 
>> So, knowing all this, and with all you've already tried, it sounds to me 
>> like the option key and other aspects of your built-in keyboard are fine 
>> from a hardware prospective.  Thus, software is likely the culprit.  Before 
>> we do the drastic thing of a clean install, let's try two things.
>> 
>> First thing to try is to reset your VO prefs to default and see if they're 
>> causing any grief.
>> 
>> • open the VO Utility
>> • Up to the File menu.
>> • Down to Export.
>> • Press cmd-shift-d to force the save to go to the Desktop.
>> • Press return.
>> • cmd-q to quit the VO Utility.
>> 
>> You should now have a file on your Desktop that says something like 
>> VoiceOver Archive.  This is a backup of your current VO settings that we can 
>> easily put back in place if this doesn't help.  Next, go back into the VO 
>> Utility and go under the File menu, choose Reset All Preferences and 
>> confirm.  VO will revert back to its default settings that Apple sends out 
>> with it.  Try using the option key now in text fields.  If this doesn't 
>> help, just VO-space on the VoiceOver Archive item on your Desktop and VO 
>> will return to the normal way you had it set.  Then we'll go to our second 
>> thing to try.
>> 
>> Second Thing to Try is to create a new user and test things on it:
>> 
>> • Open System Prefs.
>> • Open Users & Groups.
>> • Press the lock to unlock this pane.
>> • Press the Add user button
>> • Give the user a name and password.
>> • Click Create and let it do its work.
>> • Close System Prefs.
>> • Log out of this user and log into your newly created user.
>> • Turn on VO
>> • Open a TextEdit document and see if the option key works in this user.
>> 
>> Let me know your results.
>> 
>> Later...
>> 
>> Tim Kilburn
>> Apple Teacher
>> (with Swift Playgrounds Recognition)
>> Fort McMurray, AB Canada
>> 
>> On Jun 28, 2018, at 08:54, Donna Goodin <doniado...@me.com 
>> <mailto:doniado...@me.com>> wrote:
>> 
>> Just tried it.  The problem still exists using the external keyboard.
>> Cheers,
>> Donna
>> 
>>> On Jun 28, 2018, at 9:25 AM, Tim Kilburn <kilbu...@me.com 
>>> <mailto:kilbu...@me.com>> wrote:
>>> 
>>> Hi Donna,
>>> 
>>> A Windows keyboard is fine.  The only difference is usually the placement 
>>> of the cmd and option keys.  From the lower left of the keyboard, on the 
>>> Mac keyboard, it goes FN, control, option, command then space.  On the 
>>> Windows keyboard, when connected to a Mac, at the lower left, it goes 
>>> control, command, option, space.
>>> 
>>> Later...
>>>   
>>> Tim Kilburn
>>> Apple Teacher
>>> (with Swift Playgrounds Recognition)
>>> Fort McMurray, AB Canada
>>> 
>>> On Jun 28, 2018, at 06:29, Donna Goodin <doniado...@me.com 
>>> <mailto:doniado...@me.com>> wrote:
>>> 
>>> Hi Anne,
>>> 
>>> I haven't.  Unfortunately, the only external keyboard I have is a Windows 
>>> keyboard, so not sure how I would test this. But I don't think the problem 
>>> is the keyboard.  This only happens when I'm in an editable field, email, 
>>> documents and so on.  For example, when I'm reading your message, the 
>>> option key works just as expected.  It's only when I go to reply to 
>>> you--and thus have an edit field open, that it stops working.
>>> 
>>> I think I'm going to give regular Apple tech support a call this morning.
>>> Cheers,
>>> Donna
>>> 
>>>> On Jun 28, 2018, at 12:54 AM, Anne Robertson <a...@anarchie.org.uk 
>>>> <mailto:a...@anarchie.org.uk>> wrote:
>>>> 
>>>> Hello Donna,
>>>> 
>>>> Have you tried connecting an external keyboard to see whether the 
>>>> behaviour continues?
>>>> Cheers,
>>>> 
>>>> Anne
>>>> 
>>>> 
>>>>> On 28 Jun 2018, at 02:52, Donna Goodin <doniado...@me.com 
>>>>> <mailto:doniado...@me.com>> wrote:
>>>>> 
>>>>> I'm using the left.  I have the right set for shortcuts for opening apps. 
>>>>>  I just tried using the right, and the result was the same.
>>>>> Cheers,
>>>>> Donna
>>>>> 
>>>>>> On Jun 27, 2018, at 6:31 PM, Tim Kilburn <kilbu...@me.com 
>>>>>> <mailto:kilbu...@me.com>> wrote:
>>>>>> 
>>>>>> Hi,
>>>>>> 
>>>>>> One more questions.  Are you using the left or right option key when 
>>>>>> trying this?
>>>>>> 
>>>>>> Later...
>>>>>> 
>>>>>> Tim Kilburn
>>>>>> Apple Teacher
>>>>>> (with Swift Playgrounds Recognition)
>>>>>> Fort McMurray, AB Canada
>>>>>> 
>>>>>> On Jun 27, 2018, at 17:28, Tim Kilburn <kilbu...@me.com 
>>>>>> <mailto:kilbu...@me.com>> wrote:
>>>>>> 
>>>>>> Hi,
>>>>>> 
>>>>>> Back to the basics.  Are you interacting with the editable field before 
>>>>>> trying to use option-arrow?  Is QuickNav turned off?
>>>>>> 
>>>>>> Later...
>>>>>> 
>>>>>> Tim Kilburn
>>>>>> Apple Teacher
>>>>>> (with Swift Playgrounds Recognition)
>>>>>> Fort McMurray, AB Canada
>>>>>> 
>>>>>> On Jun 27, 2018, at 16:20, Donna Goodin <doniado...@me.com 
>>>>>> <mailto:doniado...@me.com>> wrote:
>>>>>> 
>>>>>> Nope.  This is positively crazy!
>>>>>> Donna
>>>>>> 
>>>>>>> On Jun 27, 2018, at 4:35 PM, Tim Kilburn <kilbu...@me.com 
>>>>>>> <mailto:kilbu...@me.com>> wrote:
>>>>>>> 
>>>>>>> Hi,
>>>>>>> 
>>>>>>> One more try.
>>>>>>> 
>>>>>>> 1.  go to System Prefs.
>>>>>>> 2.  Select the Keyboard pane.
>>>>>>> 3.  Select the Keyboard tab within the Keyboard pane.
>>>>>>> 4.  Navigate to the Modifier keys button and press it.
>>>>>>> 5.  Navigate to the "Restore Defaults" button and press it.
>>>>>>> 6.  Press the OK button.
>>>>>>> 7.  Close System Prefs.
>>>>>>> 
>>>>>>> Try your text field stuff now.  Again, let me know how it goes.
>>>>>>> 
>>>>>>> Later...
>>>>>>> 
>>>>>>> Tim Kilburn
>>>>>>> Apple Teacher
>>>>>>> (with Swift Playgrounds Recognition)
>>>>>>> Fort McMurray, AB Canada
>>>>>>> 
>>>>>>> On Jun 27, 2018, at 14:54, Donna Goodin <doniado...@me.com 
>>>>>>> <mailto:doniado...@me.com>> wrote:
>>>>>>> 
>>>>>>> Thanks, it is frustrating! 😊
>>>>>>> 
>>>>>>> Unfortunately, this last suggestion didn't help either.  Thank you so 
>>>>>>> much for all your effort on this, though.  You've gone way beyond my 
>>>>>>> knowledge base, so whatever the outcome, I really appreciate your work 
>>>>>>> on this.
>>>>>>> Cheers,
>>>>>>> Donna
>>>>>>> 
>>>>>>>> On Jun 27, 2018, at 3:10 PM, Tim Kilburn <kilbu...@me.com 
>>>>>>>> <mailto:kilbu...@me.com>> wrote:
>>>>>>>> 
>>>>>>>> Hmph.  That sucks.  I hate it when things are not super easy to fix.  
>>>>>>>> So, if you use the VO keys, then that tells me that there's nothing 
>>>>>>>> wrong with your Option key.
>>>>>>>> 
>>>>>>>> Try this:
>>>>>>>> 
>>>>>>>> 1.  Go to the Finder.
>>>>>>>> 2.  From the Go menu, choose the Utilities folder.
>>>>>>>> 3.  In the Utilities folder, open the Terminal app.
>>>>>>>> 4.  In Terminal, interact with the Shell script area, then type the 
>>>>>>>> following command followed by the return key:
>>>>>>>> 
>>>>>>>> nvram -c
>>>>>>>> 
>>>>>>>> 5. Quit Terminal, close any windows and restart your Mac.
>>>>>>>> 
>>>>>>>> Try things in text fields now.  Let me know how it goes.
>>>>>>>> 
>>>>>>>> Later...
>>>>>>>> 
>>>>>>>> Tim Kilburn
>>>>>>>> Apple Teacher
>>>>>>>> (with Swift Playgrounds Recognition)
>>>>>>>> Fort McMurray, AB Canada
>>>>>>>> 
>>>>>>>> On Jun 27, 2018, at 13:55, Donna Goodin <doniado...@me.com 
>>>>>>>> <mailto:doniado...@me.com>> wrote:
>>>>>>>> 
>>>>>>>> Hi, Tim,
>>>>>>>> 
>>>>>>>> Enable mouse keys is unchecked.  I use the standard VO keys, not Caps 
>>>>>>>> lock.
>>>>>>>> Thanks,
>>>>>>>> Donna
>>>>>>>> 
>>>>>>>>> On Jun 27, 2018, at 2:00 PM, Tim Kilburn <kilbu...@me.com 
>>>>>>>>> <mailto:kilbu...@me.com>> wrote:
>>>>>>>>> 
>>>>>>>>> Donna,
>>>>>>>>> 
>>>>>>>>> Go under System Prefs, Accessibility, Mouse & Trackpad.  Make sure 
>>>>>>>>> that Mouse keys is not enabled.  If that doesn't help, do you use the 
>>>>>>>>> VO keys, or the Caps-Lock as your VO keys?
>>>>>>>>> 
>>>>>>>>> Later...
>>>>>>>>>   
>>>>>>>>> Tim Kilburn
>>>>>>>>> Apple Teacher
>>>>>>>>> (with Swift Playgrounds Recognition)
>>>>>>>>> Fort McMurray, AB Canada
>>>>>>>>> 
>>>>>>>>> On Jun 27, 2018, at 12:49, Donna Goodin <doniado...@me.com 
>>>>>>>>> <mailto:doniado...@me.com>> wrote:
>>>>>>>>> 
>>>>>>>>> Subject line says it all.  I just finished the upgrade to High 
>>>>>>>>> Sierra.  All went well, but I still cannot use the option key to 
>>>>>>>>> delete or navigate text when in an edit field.  *sigh*
>>>>>>>>> Donna
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> -- 
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>>>>>>>> 
>>>>>>>> -- 
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>>>>>>>> 
>>>>>>>> -- 
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>>>>>>>>  
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>>>>>>> -- 
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>>>>>>> -- 
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>>>>>> 
>>>>>> -- 
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>>>>>>  
>>>>>> If you have any questions or concerns about the running of this list, or 
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>>>>>>  
>>>>>> Your Mac Visionaries list moderator is Mark Taylor. You can reach mark 
>>>>>> at: mk...@ucla.edu <mailto:mk...@ucla.edu> and your owner is Cara Quinn 
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>>>>>> 
>>>>>> 
>>>>>> -- 
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>>>>>>  
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>>>>>> <mailto:caraqu...@caraquinn.com>
>>>>>>  
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>>>>> 
>>>>> 
>>>>> -- 
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>>>> 
>>>> 
>>>> -- 
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>>>>  
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>>>> For more options, visit https://groups.google.com/d/optout 
>>>> <https://groups.google.com/d/optout>.
>>> 
>>> 
>>> -- 
>>> The following information is important for all members of the Mac 
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>>>  
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>>>  
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>>> mk...@ucla.edu <mailto:mk...@ucla.edu> and your owner is Cara Quinn - you 
>>> can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com>
>>>  
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>>> 
>>> -- 
>>> The following information is important for all members of the Mac 
>>> Visionaries list.
>>>  
>>> If you have any questions or concerns about the running of this list, or if 
>>> you feel that a member's post is inappropriate, please contact the owners 
>>> or moderators directly rather than posting on the list itself.
>>>  
>>> Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: 
>>> mk...@ucla.edu <mailto:mk...@ucla.edu> and your owner is Cara Quinn - you 
>>> can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com>
>>>  
>>> The archives for this list can be searched at:
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>>> For more options, visit https://groups.google.com/d/optout 
>>> <https://groups.google.com/d/optout>.
>> 
>> 
>> -- 
>> The following information is important for all members of the Mac 
>> Visionaries list.
>>  
>> If you have any questions or concerns about the running of this list, or if 
>> you feel that a member's post is inappropriate, please contact the owners or 
>> moderators directly rather than posting on the list itself.
>>  
>> Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: 
>> mk...@ucla.edu <mailto:mk...@ucla.edu> and your owner is Cara Quinn - you 
>> can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com>
>>  
>> The archives for this list can be searched at:
>> http://www.mail-archive.com/macvisionaries@googlegroups.com/ 
>> <http://www.mail-archive.com/macvisionaries@googlegroups.com/>
>> --- 
>> You received this message because you are subscribed to the Google Groups 
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>> To post to this group, send email to macvisionaries@googlegroups.com 
>> <mailto:macvisionaries@googlegroups.com>.
>> Visit this group at https://groups.google.com/group/macvisionaries 
>> <https://groups.google.com/group/macvisionaries>.
>> For more options, visit https://groups.google.com/d/optout 
>> <https://groups.google.com/d/optout>.
>> 
>> 
>> -- 
>> The following information is important for all members of the Mac 
>> Visionaries list.
>>  
>> If you have any questions or concerns about the running of this list, or if 
>> you feel that a member's post is inappropriate, please contact the owners or 
>> moderators directly rather than posting on the list itself.
>>  
>> Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: 
>> mk...@ucla.edu <mailto:mk...@ucla.edu> and your owner is Cara Quinn - you 
>> can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com>
>>  
>> The archives for this list can be searched at:
>> http://www.mail-archive.com/macvisionaries@googlegroups.com/ 
>> <http://www.mail-archive.com/macvisionaries@googlegroups.com/>
>> --- 
>> You received this message because you are subscribed to the Google Groups 
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>> To unsubscribe from this group and stop receiving emails from it, send an 
>> email to macvisionaries+unsubscr...@googlegroups.com 
>> <mailto:macvisionaries+unsubscr...@googlegroups.com>.
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>> <mailto:macvisionaries@googlegroups.com>.
>> Visit this group at https://groups.google.com/group/macvisionaries 
>> <https://groups.google.com/group/macvisionaries>.
>> For more options, visit https://groups.google.com/d/optout 
>> <https://groups.google.com/d/optout>.
> 
> 
> -- 
> The following information is important for all members of the Mac Visionaries 
> list.
>  
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
>  
> Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: 
> mk...@ucla.edu <mailto:mk...@ucla.edu> and your owner is Cara Quinn - you can 
> reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com>
>  
> The archives for this list can be searched at:
> http://www.mail-archive.com/macvisionaries@googlegroups.com/ 
> <http://www.mail-archive.com/macvisionaries@googlegroups.com/>
> --- 
> You received this message because you are subscribed to the Google Groups 
> "MacVisionaries" group.
> To unsubscribe from this group and stop receiving emails from it, send an 
> email to macvisionaries+unsubscr...@googlegroups.com 
> <mailto:macvisionaries+unsubscr...@googlegroups.com>.
> To post to this group, send email to macvisionaries@googlegroups.com 
> <mailto:macvisionaries@googlegroups.com>.
> Visit this group at https://groups.google.com/group/macvisionaries 
> <https://groups.google.com/group/macvisionaries>.
> For more options, visit https://groups.google.com/d/optout 
> <https://groups.google.com/d/optout>.
> 
> 
> -- 
> The following information is important for all members of the Mac Visionaries 
> list.
>  
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
>  
> Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: 
> mk...@ucla.edu <mailto:mk...@ucla.edu> and your owner is Cara Quinn - you can 
> reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com>
>  
> The archives for this list can be searched at:
> http://www.mail-archive.com/macvisionaries@googlegroups.com/ 
> <http://www.mail-archive.com/macvisionaries@googlegroups.com/>
> --- 
> You received this message because you are subscribed to the Google Groups 
> "MacVisionaries" group.
> To unsubscribe from this group and stop receiving emails from it, send an 
> email to macvisionaries+unsubscr...@googlegroups.com 
> <mailto:macvisionaries+unsubscr...@googlegroups.com>.
> To post to this group, send email to macvisionaries@googlegroups.com 
> <mailto:macvisionaries@googlegroups.com>.
> Visit this group at https://groups.google.com/group/macvisionaries 
> <https://groups.google.com/group/macvisionaries>.
> For more options, visit https://groups.google.com/d/optout 
> <https://groups.google.com/d/optout>.


-- 
The following information is important for all members of the Mac Visionaries 
list.
 
If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.
 
Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: 
mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com
 
The archives for this list can be searched at:
http://www.mail-archive.com/macvisionaries@googlegroups.com/ 
<http://www.mail-archive.com/macvisionaries@googlegroups.com/>
--- 
You received this message because you are subscribed to the Google Groups 
"MacVisionaries" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to macvisionaries+unsubscr...@googlegroups.com 
<mailto:macvisionaries+unsubscr...@googlegroups.com>.
To post to this group, send email to macvisionaries@googlegroups.com 
<mailto:macvisionaries@googlegroups.com>.
Visit this group at https://groups.google.com/group/macvisionaries 
<https://groups.google.com/group/macvisionaries>.
For more options, visit https://groups.google.com/d/optout 
<https://groups.google.com/d/optout>.

-- 
The following information is important for all members of the Mac Visionaries 
list.

If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com

The archives for this list can be searched at:
http://www.mail-archive.com/macvisionaries@googlegroups.com/
--- 
You received this message because you are subscribed to the Google Groups 
"MacVisionaries" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to macvisionaries+unsubscr...@googlegroups.com.
To post to this group, send email to macvisionaries@googlegroups.com.
Visit this group at https://groups.google.com/group/macvisionaries.
For more options, visit https://groups.google.com/d/optout.

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