As a suggestion, when you speak with them ask if Verizon has updated its captcha, to use Google's recaptcha 3. If so, that may be part of your problem. According to Google's accessibility people, this recaptcha does not let you solve so to speak but tries to tell if you are using adaptive technology and tracks accordingly. Trying being the buzz word. Regardless Verizon's accessibility folks should both be aware and regardless of the reason, find a solution for you.
much success,
Kare


On Sun, 10 May 2020, 'E.T.' via MacVisionaries wrote:

Thanks Jonathan, That may be what I need and will give them a call this week.

From E.T.'s Keyboard...
  ancient.ali...@icloud.com
Many believe that we have been visited
in the past. What if it were true?

On 5/10/2020 5:31 AM, Jonathan C. Cohn wrote:
 Verizon does have aan accessibility desk look at the footer of the web
 site.

 Sent from my iPhone

> On May 9, 2020, at 10:26 PM, 'E.T.' via MacVisionaries > <macvisionaries@googlegroups.com> wrote: > >  I am on a friend's Verizon plan. Last week Verizon made changes > which apparently killed my access t my account (cell service still > working). Every tie I redid my account, it would go away again after > midnight. > > I think it is due to the captchas they are using. I saw a button for > it on the iPhone, don't recall the exact text. Nothing happened when > I clicked on it abd I was able to complete the registration and > access my account. But I suspect it will go away again. An agent my > friend talked to said she did not see any details in my account. no > user ID no email address even though I have entered it all. And I do > not receive an email from Verizon confirming my registration. > > So it takes me back to the captchas. Has anyone encountered this with > Verizon or any other company? > > From E.T.'s Keyboard...
>     ancient.ali...@icloud.com
>  Many believe that we have been visited
>  in the past. What if it were true?
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