Remote assistance tools such as Aira can be very useful for this kind of work. 
There are several such tools now available. I’ve only had experience with Aira, 
however, so I’m not the right person to draw comparisons.

> On Jul 4, 2020, at 00:59, Dave Carlson <dgcarlson0...@gmail.com> wrote:
> 
> How about if you have an iPhone, and use the SeeingAI app to look at the 
> computer screen to see if/what shows up?
> 
> Dave Carlson
> Oregonian, Farfar, Engineer, Musician, Pioneer, and Woodworker
> 
> 
> 
> 
> On Jul 3, 2020, at 9:35 PM, Simon A Fogarty <si...@blinky-net.com> wrote:
> 
> Hi Becky,
> 
> Do you know if there is any icons on the screen when you try to start the 
> machine up or if it stays completely powered off?
> 
> Do you have another Mac machine that you could connect the Mac book air to 
> and start the air up as an external drive using target disk mode?
> 
> 
> 
> -----Original Message-----
> From: macvisionaries@googlegroups.com <macvisionaries@googlegroups.com> On 
> Behalf Of Rebecca Sabo
> Sent: Saturday, 4 July 2020 9:57 AM
> To: via MacVisionaries <macvisionaries@googlegroups.com>
> Subject: Help with my Mack air
> 
> Hi all,
> My name is Becky Sabo. I have a Mac air 2013 model. It will not turn on at 
> all and I have tried plugging it in and also will not turn on. I have tried 
> calling Apple and they said that that model has been discontinued. My problem 
> is I did not update any of my files on external hard drive or a way to get 
> the files off the computer. They suggested that I need to go to a third-party 
> dealer here in Colorado try to get it fixed. The problem is I don’t know 
> where to go any suggestions would be helpful Thanks Becky
> 
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