Hi Anders,

I gave them so much feedback that they’re probably relieved that I didn’t buy 
one. Lol  But I completely agree with you about it being clunky.
Cheers,
Donna

> On Jan 5, 2024, at 12:47 PM, Anders Holmberg <and...@pipkrokodil.se> wrote:
> 
> Hi Donna!
> Thanks for your review.
> I have been thinking  of buying this display or getting funded to buy it.
> Even though things sounds very cool I think I will wait until they have fixed 
> some issues.
> The issues with the internal editor and having to  go in and out of apps is 
> their real downside.
> This has going on in all their devices since the braillino came out several 
> years ago.
> Its a very very clunky way of dealing with things.
> Something to tell them maybe.
> Bless.
> /A
> 
>> 5 jan. 2024 kl. 04:15 skrev 'Donna Goodin' via MacVisionaries 
>> <macvisionaries@googlegroups.com>:
>> 
>> Hi all,
>> 
>> I have just spent the last two weeks demoing the Activator braille display, 
>> and I thought I’d send my review in case anyone is interested.
>> 
>> There is a lot to love about this display.  Unfortunately, there were also 
>> some things not to love.
>> 
>> The form factor is amazingly streamline, especially given all that it 
>> contains.  It is slightly bigger than the braille displays most of us are 
>> used to, but in large part, that is because the back portion contains the 
>> folding qwerty keyboard.  On the right side is the magnetic strip, used for 
>> connecting the smart dock.  On the left, farthest from you, is the USB port 
>> for connecting it to a computer.  In front of that, closer to you, is the 
>> on/off switch.  A long press of this button turns the unit on and off, while 
>> a short press cycles it between menu, Smartdock, and USB modes.  On either 
>> end of the top of the device are three buttons.  The top and bottom buttons 
>> are up/down buttons, while the right middle button is Enter, and the left 
>> middle button is back.  These buttons are all small, so the middle 
>> buttons—Enter and Back—are identified with a raised line.  Starting in the 
>> front of the unit, are the concave braille cells, as you would expect.  
>> Behind those is the Perkins keyboard.  The one unique thing about this is 
>> that there are actually three space bars, two below the braille keys, and 
>> one in between the two groups of four.  And behind that is the qwerty 
>> keyboard.  All you have to do to use the qwerty keyboard is fold it back.  
>> One of many nice touches HelpTech added is that on the back of the qwerty 
>> keyboard there are little feet on each side, with a small rubber strip on 
>> the bottom that you can pull out to help keep the device stable,  They 
>> recommend that you not use the qwerty keyboard in your lap, but I did with 
>> no problems.  You just have to put the feet down, and position your legs so 
>> that they support the device.  A lap desk would accomplish the same thing.  
>> The qwerty keyboard was comfortable to use, but you do have to stretch to 
>> reach it, sort of like you do on the Mac, except it’s a slightly bigger 
>> stretch.  The newer units are going to be shipping with a quieter keyboard, 
>> so at this time I can’t say anything about what it is like to type on, as 
>> that will not be the same for anyone who purchases a device moving forward.
>> 
>> The concave braille cells, in conjunction with the ATC (Active Tactile 
>> Control) make reading very comfortable.  In my experience the ATC technology 
>> works quite well, though it worked best when I read with one hand rather 
>> than two.
>> 
>> It also worked very well as a display when paired with my Mac and my PC.  I 
>> tested with JAWS on my PC, and on the Mac with Voiceover.  There is no need 
>> to install drivers in either use case, you simply plug it in and it is 
>> detected.  You can, of course, also pair it via bluetooth, with PC, Mac, or 
>> phone.  It also works as external storage on the Mac, which was a great 
>> bonus.  (The one problem connecting it to the Mac as external storage is 
>> that the Mac will dump a bunch of junk files on the Activator.  That results 
>> in a No Disk Room error, so you have to delete the junk files and reboot the 
>> unit in order to use it after transferring files.  Kind of a pain, but you 
>> can transfer files that way, if you don’t mind the cleanup.)  It did not 
>> work for me as external storage on Windows, more on that later.
>> 
>> Now for the best part, the interface with the iPhone.  It is AMAZING!  You 
>> slide the phone into the dock, connect the dock via the magnetic strip, and 
>> it’s like you have one device that is essentially an iPhone with braille and 
>> the keyboard of your choice.  You can access all your apps and files, and 
>> you can move files back and forth from the Phone to the Activator.  There’s 
>> also a shortcut on the Activator that you can use to access the apps you use 
>> most often.  It really is very slick.  The only drawback, and this won’t be 
>> a problem for everyone, is that in this configuration, it isn’t very 
>> portable.  The magnetic strip can’t support the dock and phone all by 
>> itself, so you have to have it on a table or in your lap.  You could pick 
>> the whole thing up and move it, you’d just need to make sure to support the 
>> dock while you did.
>> 
>> For those of you in the US, the Helptech dealer here is Dream Vision, and 
>> they are *fabulous to work with.  The owner, Damian Pickering was great.  
>> Their tech support is provided by Mike Tindall, who many of you may remember 
>> from the old days of Freedom Scientific or HIMS.  He was extremely generous 
>> with his time and support, even though I was only demoing the device.
>> 
>> Now for the minuses.  The only USBC port on the device is used to connect it 
>> as a braille display.  There is no option to connect a thumb drive on the 
>> unit.  There is one on the Smartdock, and you can use it to transfer files, 
>> but in my personal opinion, there are situations where being able to 
>> transfer files directly from a thumb drive without having to put together 
>> the whole device/dock/phone ensemble would be handy.
>> 
>> Another huge minus is that currently the only way to update the firmware is 
>> via HelpTech’s HTUpdate application.  That app only runs on a PC, so the 
>> only way to update the unit is by connecting it to a PC.  Those who only own 
>> a Mac would have no way to update the device.  I’m told that there is an 
>> alternate method of updating under development, but it is not available yet. 
>>  In my case, the same USB issue that prevents my PC from seeing the device 
>> as external storage also keeps HTUpdate from running.  That left me with no 
>> way to update, more on that in a minute.
>> 
>> Finally, it’s very clear that the Activator is intended for use with the 
>> iPhone.  The firmware that supports the unit as a stand-alone device for 
>> reading and such is not as robust as I would wish.  I’m not one of those who 
>> wants full notetaker functionality.  But for example, there is no file 
>> Manager.  When you open the Editor app, you are taken into a list of all 
>> files the Editor can open.  You press on the one you want, and then have to 
>> choose between a bunch of options, New, Edit, View and so on.  There is also 
>> no way to close a file but stay in the editor.  To exit, you have to back 
>> out of the file, and that takes you all the way back to the main menu.  Then 
>> to go back into a file, you have to start the whole process all over again.  
>> I also wish there were more shortcut keys.  For example, I often find it 
>> useful to be able to check the time while in a file.  To do that, you have 
>> to exit the Editor, open the Clock, and press Enter on Display time, and 
>> then go back into the Editor and reopen your file.  The same is true for 
>> checking battery level. You have to exit the Editor, type I for Info, B for 
>> battery, then press enter.  Then to go back to your file, you back out of 
>> the battery info, and repeat the process I described above to go back into 
>> your file in the editor.  These are kind of small things, but they make 
>> overall use of the Activator as a stand-alone device a little more cludgy.
>> 
>> Lastly, Angie’s question about what happens when the iPhone transitions to 
>> USBC was an important one.  Helptech is addressing it, but there are still 
>> some unknowns.  The new dock is being developed, but no 
>> information—including price—is yet available.  So anyone who purchases now 
>> will have to figure out how they want to deal with that transition.
>> 
>> Now for a cautionary tale, applicable to anyone who deals with Windows 11.  
>> As I’ve mentioned I wasn’t able to get the PC software that accompanies the 
>> Activator to work, and I was unable to get the Activator to function as a 
>> mass storage device.  All of us—me and the US dealer Dream Vision thought it 
>> was a problem with my USB not working properly.  We’ve been trying to 
>> troubleshoot these issues since the week before Christmas, with no luck.  
>> Finally yesterday, I broke down and called the Microsoft Accessibility 
>> Helpdesk.  I was on the phone with one of their techs for nearly an hour, 
>> and we got nowhere.  The ticket was escalated, and today I heard back from 
>> Microsoft.  Turns out my problems were the result of a known issue with USB 
>> and Windows 11.  The only solution?  Wait for Microsoft to release a fix. 
>> (Heavy sigh.) I’m writing this paragraph because it’s relevant to the 
>> Activator, but also to caution anyone who might be contemplating upgrading 
>> to Windows 11 to think about holding off as long as you can.  The issue 
>> impacts a number of USB uses, not just Braille displays, so you could find 
>> yourself unable to access some peripheral that you can still use under 
>> Windows 10.  In my experience, it seems to primarily impact external storage 
>> devices other than thumb drives.
>> 
>> So, to sum up, it’s a *very* cool device, but right now there are a lot of 
>> aspects of it that are up in the air.  Given the price point, I have decided 
>> to hold off until some of this gets resolved.  Just a reminder, I was 
>> testing for myself, not for the blind community at large, so YMMV.  I hope 
>> some find this info helpful, or at least interesting. :)
>> Cheers,
>> Donna
>> 
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