time to take it further then. Quote their own letter to them and then say exactly what you just said to us. Make them respond!
Sincerely, The Constantly Barefooted Ray!!! Now a very proud and happy Mac user!!! Skype name: barefootedray Facebook: facebook.com/ray.foretjr.1 On Dec 15, 2011, at 9:05 PM, Eric Oyen wrote: > well, > I sent in a letter to the Skype team asking why they removed an old feature > (accessibility via voiceover) and the form letter I got back is enough for me > to ask :do I have stupid printed across my forehead? must be, because you > seem to think I am!". > > > > these guys think accessibility is a new feature (or at least their form > letter response indicates such). Hell, I requested a human response and got a > machine generated one. this is what I call a lack of customer support. > > here is the letter they sent back to me... > > Subject: Re: regarding inaccessibility of skype in Ios 5 > <<#1435730-2257231#>> > From: Skype Customer Service <nore...@skype.net> > Date: December 15, 2011 2:49:59 PM MST > To: Eric Oyen <eric.o...@gmail.com> > Hello Eric, > > Thank you for contacting Skype Customer Service. > > We understand that you would like to do a follow up on the Voice over feature > of Skype for it's latest version. Please allow us to assist you. > > We regret to inform you that unfortunately this feature is not currently > available in Skype. > > We will pass on your request to our development team for consideration and > potential inclusion in a future release. > > We appreciate your feedback and will definitely look into it. > > However, implementing changes and creating new features can take time, which > means that the suggestions you make today might not be available in the near > future. > > Please be patient while we work to make Skype even better. > > Should you need more assistance, feel free to contact us again. > > Best Regards, > > Ivan C. > Skype Customer Service > > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To post to this group, send email to macvisionaries@googlegroups.com. > To unsubscribe from this group, send email to > macvisionaries+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/macvisionaries?hl=en. > -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To post to this group, send email to macvisionaries@googlegroups.com. To unsubscribe from this group, send email to macvisionaries+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/macvisionaries?hl=en.
