Le 2010-10-16 12:36, Ahmad Samir a écrit :
But generally reporting bugs by proxy is always a bad idea, unless the guy who'll play middle-man can reproduce the exact same bug on his own box. You see, triage team / package maintainer / dev will ask for info about the bug, more than once depending on the bug itself; now Mr. middle-man will have to go to and fro a lot of times, taking info from the user and posting it in bugzilla then taking questions/info from the bugzilla and conveying it to the user; now that's a tedious and tiresome job that's very prone to failure. (it's like a friend being sick and instead of him going to the doctor he sends you on his behalf because "you know the symptoms" :)). It's much better to help the user formulate a useful bug report, that's easier / more productive for all involved parties.
There would be no middle man. Once the middle-man could replicate the bug and verify the bug with other users, then the middle-man would submit to bugzilla. That's it. From there on, the middle-man will take care of testing requests from devs.
As far as reporting back to the original user who reported the bug, as an extra gesture of kindness, the middle-man would just post on the "Report a bug" forum that the bug has been quashed or is still under review ... but not to the user but to the "Report a bug" forum.
The idea is to keep the flow of possible bug reports coming in an organised way. The middle-man would have to be someone with a little more experience than that of a new user and also someone who has an interest in working this way. We will get more bug reports from users by keeping it simple and easy.
Marc
