Le jeudi 20 octobre 2011 06:35:32, Marja van Waes a écrit : > BTW, replacing "status NEW + keyword Triaged" by status "TRIAGED", and > leaving all the rest the same, would solve another problem and save time ;)
+1 The less keywords we have, the better is : they are error prone. NEEDINFO can't be a status as it may happen everywhere in the workflow, but TRIAGED is only once.