On 9 March 2012 16:23, dlucio <[email protected]> wrote: > Description : > The Open Ticket Request System (http://otrs.org/) is a web based ticket > system. > > Feedback: [email protected]
This has nothing to do in %description > OTRS is an Open source Ticket Request System with many features to manage > customer telephone calls and e-mails. It is distributed under the GNU > AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX, > FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to > answer them with a team of agents? You're going to love the OTRS! %description should stop right here > Feature list: > > Web-Interface: > - Agent web interface for viewing and working on all customer requests > - Admin web interface for changing system things > - Customer web interface for viewing and sending infos to the agents > - Webinterface with themes support > - Multi language support (Brazilian Portuguese, Bulgarian, Dutch, English, > Finnish, French, German, Italian and Spanish) > - customize the output templates (dtl) release independently > - Webinterface with attachment support > - easy and logical to use > > Email-Interface: > - PGP support > - SMIME support > - MIME support (attachments) > - dispatching of incoming email via email addess or x-header > - autoresponders for customers by incoming emails (per queue) > - email-notification to the agent by new tickets, follow ups or lock > timeouts > > Ticket: > - custom queue view and queue view of all requests > - Ticket locking > - Ticket replies (standard responses) > - Ticket autoresponders per queue > - Ticket history, evolution of ticket status and actions taken on ticket > - abaility to add notes (with different note types) to a ticket > - Ticket zoom feature > - Tickets can be bounced or forwarded to other email addresses > - Ticket can be moved to a different queue (this is helpful if emails are > for a specific subject) > - Ticket priority > - Ticket time accounting > - Ticket merge feature > - Ticket ACL support > - content Fulltext search > > System: > - creation and configuration of user accounts, and groups > - creation of standard responses > - Signature configuration per queue > - Salutation configuration per queue > - email-notification of administrators > - email-notification sent to problem reporter (by create, locked, deleted, > moved and closed) > - submitting update-info (via email or webinterface). > - deadlines for trouble tickets > - ASP (activ service providing) support > - TicketHook free setable like 'Call#', 'MyTicket#', 'Request#' or > 'Ticket#' > - Ticket number format free setable > - different levels of permissions/access-rights. > - central database, Support of different SQL databases (e. g. MySQL, > PostgeSQL, ...) > - user authentication agains database or ldap directory > - easy to develope you own addon's (OTRS API) > - easy to write different frontends (e. g. X11, console, ...) > - own package manager (e. g. for application modules like webmail, > calendar or > filemanager) > - a fast and usefull application Too long...
