On Mon, 6 Jun 2011 13:42:48 +0200, Hugo Berus wrote:
On 6 June 2011 12:45, Wolfgang Bornath <[email protected]>
wrote:
2011/6/6 Hugo Berus <[email protected]>:
On 6 June 2011 11:35, Wolfgang Bornath <[email protected]>
wrote:
We have but one list which is aimed at the general
public: this list here. It's purpose is general discussion about
Mageia. There's no word about support in the description.
All other lists are open to the public for the sake of
transparency,
but each of them has a special target group (i18n, marcomm,
artwork,
sysadmin, packagers, council, etc.).
So, that leaves us with a couple of simple options:
1) add the words "user support" to the description of this list.
2) create a "mageia-user" ml aimed at user support.
3) leave it as it is and tell people who come to this list with
user
support questions to go to the forum.
The third option is really not what I am looking forward to see on
this list.
Agreed. I think this will come automatically with time. There may be
the occasional question but in the long run I do not expect this
list
overwhelmed with user support questions. That's why I vote for "not
necessary" in the question about an extra support list.
In short: we should do nothing. :)
Ok, but still help people if they would come along instead of forcing
them to go a forum.
Just a quick tip : forums have RSS enabled so that you can setup the
rss client with thunderbird or whatever your mail client is to follow
discussions exactly the same way you'd do for a mailing list (iow
without having to load huge forum pages)
And you can even subscribe to only sub-parts (just basic support, or
just cauldron, or community, or news... or just a specific topic) or sub
categories (just new topics)...
:)
