We have experienced a similar issue.

When uploading users if duplicate emails exist but the usernames don't
match the system reports a non-recoverable error in the server logs but
only presents a simple "no users uploaded" type error to the user within
the UI with no further explanation of what happened - what was incorrect
in the file - in order for the administrator to correct the CSV file.

This means that the administrative user has to contact server admins to
identify the error and correct their file accordingly.

Especially as the nonrecoverable error prevents any other genuine
accounts without errors from being created.

It'd be better if Mahara provided clearer error reporting for the
administrative user in the UI rather than failing and only providing
this in the backend.

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https://bugs.launchpad.net/bugs/731647

Title:
  Ignore duplicates in CSV upload

Status in Mahara:
  Confirmed

Bug description:
  When an institution wants to upload their users via a csv file, but
  some of their users already have a Mahara account, i.e. the email
  address already exists in Mahara, an error message is returned and no
  new user accounts are created.

  Instead, only these duplicates should be ignored and all other
  accounts should be created. Thus, when a csv file is uploaded and
  existing accounts / email addresses are encountered, convert the error
  message into a warning that is printed to the screen and keep going
  with the account creation.

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