Hi,
Here's the situation, MM 2.1.26.
Last night I received an Email from a list member. She's trying to
change her Email address, and isn't receiving the confirmation request
message at her new address. At that point I didn't know her new address
so couldn't check logs. I told her to try subscribing with the new
address instead, and to give me her new address. This morning she said
she'd do that.
Now that I have her new Email address, I can check my server logs
and…the confirmation request is being rejected by her incoming SMTP
server with a "Service Unavailable" error. However, since Sendmail logs
don't actually show the full rejection message, that's all I know, and
it's not enough to go on. I know the bounce report would contain the
entire rejection message, but at this point I don't have access to that
since it went to listname-bounces and Mailman happily gobbled it up,
then did nothing with it.
I ended up having to temporarily change the listname-bounces alias to
point to a real account on the server, then try to subscribe her again,
in order to see the bounce. Turns out her ISP thinks Mailman request
messages are spam and is rejecting them. Of course I put the alias back
like it was.
My question is, is there a more eloquent way to see or get a log of the
actual bounce in a situation like this in order to see the entire error
text as opposed to just "Service Unavailable" or similar?
Thanks,
Jayson
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