thanks for all the suggestions...
yes I'm aware of the personalization option in 2.1; I'm already using it for a lower volume list.
my ISP is especially jumpy about this because they had a recent experience of being blocked by AOL for 12 hours with AOL refusing to explain the exact reason.
I'm not too happy about having to enable personalization for this list because I don't want to use unnecesary more resources... but it looks like I don't have much choice :(
Just explain to your ISP that the subscribers added themselves via a closed loop verification process (assuming they did) and that whatever AOL subscriber is marking the messages as spam has s**t for brains.
Luckily my ISP is smart enough to know I can't do that much about it, so I don't have to explain it.
Still, they are at risk so I can understand they are worried.
Regards,
Ricardo.
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